Interim Support Lead Part Time-323 Nanuet, NY

Five Below•Nanuet, NY

12d

About The Position

The Interim Support Lead is a temporary member of the store management team who reports to the Store Manager. The role supports store operations during the busiest time of year or to cover a management member’s leave of absence, while providing an opportunity to gain leadership experience. The Interim Support Lead helps ensure customers have an outstanding shopping experience and may serve as Manager on Duty during assigned shifts, taking responsibility for store operations, staff management, customer service, and urgent issues. The position supports front-end operations, cash management, merchandising, cleanliness, safety, and sales.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide personal, customer-focused service.
Train crew members in the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee store associates’ daily activities and the quality of their performance and customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by improving merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities as determined by the Store Manager based on store needs.