Interim Store Manager - Madera

Kuppa Joy•Madera, CA

2d•Onsite

About The Position

The Interim Store Manager plays a key leadership role in executing daily operations and supporting the store manager. The role leads shifts, delegates tasks, coaches team members, and ensures the Kuppa Joy experience is consistently delivered. It helps maintain operational standards and creates a positive, high-performing team environment during each shift. Interim Store Managers model Kuppa Joy values and support excellence across five operational pillars: Customer Service, Food & Drink Quality, Cleanliness, Teamwork, and Asset Protection. This hands-on leadership role is suited to someone who thrives in a fast-paced environment and is interested in growing into higher levels of leadership. The position is based in Madera and pays $30.00 per hour.

Requirements

Demonstrate leadership presence and accountability.
Have strong communication and coaching skills.
Stay composed and make decisions under pressure.
Be reliable and punctual, with attention to detail.
Lead peers respectfully and professionally.
Be coachable and open to feedback.
Maintain a positive, approachable, and professional demeanor.
Be interested in growing into higher leadership roles.
Internal applicants must have at least six months of experience as a Kuppa Joy Barista, be in good standing, consistently meet or exceed performance expectations, and demonstrate leadership maturity, reliability, and ownership of their current role.
External applicants must have prior leadership or supervisory experience and demonstrate the ability to lead, coach, and hold others accountable, along with strong communication and problem-solving skills.
Be available to work at least 40 hours per week, meet business needs with one opening and one closing, and work Saturdays, weekends, and holidays as required.
Obtain a California Food Handler Certification upon hire.
Complete pre-employment assessments sent via email.
Participate in a video interview as part of the hiring process.
Stand for extended periods, perform repetitive tasks, and lift and carry items weighing up to 40 pounds.

Nice To Haves

Coffee experience is preferred.

Responsibilities

Lead by example in delivering exceptional customer service, creating meaningful customer interactions, setting the tone for the shift, and coaching team members to prioritize connection and engagement.
Ensure beverages and food items meet company standards by following recipes, presentation guidelines, and quality expectations; support training and provide real-time coaching.
Maintain a clean, organized, and visually appealing café by delegating and completing cleaning tasks and ensuring front- and back-of-house areas meet company standards.
Lead the floor during assigned shifts by delegating tasks, maintaining workflow, and supporting team performance.
Provide clear, respectful, and timely coaching to develop team members and improve performance.
Follow company policies and procedures for cash handling, safety, and security.
Communicate operational needs, report issues, and support smooth day-to-day operations.
Follow health, safety, and sanitation guidelines and company policies in the Employee Handbook.
Complete required trainings and certifications in a timely manner.
Perform additional duties as needed.