Interim Service Director - Community Resiliency Services

Open Sky Community Services • Worcester, MA

1d

About The Position

The Interim Service Director provides leadership and oversight for the Community Resiliency Services division’s respite services and teams. The role ensures that programs meet service delivery, clinical, licensing, funding, billing, and contract requirements, while supporting staff development, retention, and culturally respectful practices. The director works with the Vice President of Community Resiliency Services, Quality Improvement, Staff Development, colleagues, community providers, and the Department of Mental Health to coordinate and improve services.

The position oversees staff supervision and evaluation, program budgets, required billing, investigations and corrective actions, site visits, and responses to serious events and community concerns. It also supports evidence-based practice implementation, develops training and program options, and advances agency goals, policies, and strategic priorities.

Requirements

• Master’s degree in a social services field and current licensure required.
• At least 5 years of supervisory and management experience in social services.
• License-eligible candidates with the required supervisory and management experience may be considered.
• Valid driver’s license and acceptable driving history.

Responsibilities

• Provide leadership and oversight to the division’s respite services and lead Respite Teams to ensure compliance with service delivery standards.
• Hire, train, supervise, and evaluate assigned supervisees; foster staff retention, professional development, and cultural respect.
• Assist the Vice President of Community Resiliency Services in meeting the needs of respite contracts and programs.
• Ensure programs comply with licensing and funding-source regulations and clinical service delivery standards, including face-to-face encounters, enrollment and disenrollment, and reporting.
• Maintain knowledge of evidence-based practices and lead their proper implementation.
• Ensure timely screening and enrollment of people referred to Respite.
• Ensure assessments, Individualized Action Plans, and clinical interventions meet agency and funder standards.
• Ensure Respite teams meet DMH billing and contract benchmarks, including face-to-face contact frequency, movement, and related measures.
• Oversee and complete required billing within prescribed timelines.
• Collaborate with colleagues and Staff Development to identify, design, and deliver relevant staff training.
• Serve as a liaison with the Department of Mental Health and community providers.
• Collaborate with other Open Sky divisions to integrate services.
• Work with staff to develop program options that support individualization and meaningful community membership.
• Oversee and participate in developing and implementing goals, objectives, and work-plan tasks that advance the Agency’s Mission, Vision, and Strategic Plan.
• Collaborate with the Vice President of Community Resiliency Services and Quality Improvement to create and maintain policies and procedures.
• Collaborate with Quality Improvement to ensure investigations and corrective actions are submitted on time.
• Evaluate data for trends and implement corrective actions as needed.
• Develop and monitor program budgets, update budgets using financial software, and attend budget meetings as required.
• Support and consult with staff and teams in response to serious events.
• Conduct program site visits to review clinical interventions and facility maintenance.
• Maintain membership in relevant provider organizations.
• Respond to community concerns related to people served, programs, or staff issues as necessary.
• Facilitate and participate in supervision, team, and other assigned meetings.
• Perform other duties as assigned.

Benefits

• Individual and group supervision.
• Professional development and training opportunities.
• Paid time off starting at 29 days in the first year, including 12 paid holidays; increases to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement and reimbursement for a variety of Human Services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Life insurance paid 100% by the employer.
• Eligible employer for the Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager