Part-Time Interactive Teller

The Bank of Missouri•Springfield, MO

42d•Onsite

About The Position

As an Interactive Teller you will use our Interactive Teller Machines (similar to an ATM but with an interactive screen) to provide our customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and member transactions. Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. The right person for this job will be able to consistently demonstrate exceptional customer service standards, be professional and friendly at all times, and will be willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.

Requirements

High School diploma or equivalent
Working knowledge of bank products and services.
Excellent customer service skills
Excellent communication (verbal, written and listening) skills: interpersonal communication skills
Demonstrate ability to process and complete teller transactions in a non-traditional teller environment while offering excellent member service that promotes the Bank’s technology initiatives
Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds
Demonstrates ability to assess risk, exercise discretion and handle sensitive and confidential information or issues
Demonstrate understanding of fraud and other risks associates with ITM transactions
Ability to troubleshoot ITM technical issues
Effective decision making and problem solving
Flexibility with work schedule

Nice To Haves

Experience in a teller role in a financial institution preferred

Responsibilities

Handle all phases of ITM transactions including but not limited deposits, withdrawals, transfers and payments.
Ability to work multiple programs simultaneously to complete the customer’s transactions.
Balance ‘virtual vaults’ at the end of each shift.
Complete all government-mandated reports related to large cash transactions independently.
Verify endorsements as required by ITM operational policies.
Promote strong and lasting relationships by providing excellent service.
Resolve customer requests through proficient use of the system tools.
Work independently to analyze, research and resolve medium to high complexity problems.
Adhere to regulatory rules and Bank policies.
Assist in identifying suitable products and services for customers’ financial needs.
Meet service level goals and expectations related to department and company objectives.
Maintain confidentiality and security of customer information according to regulatory and organization guidelines and policies.