Intelligence Analyst II

Crisis24•Annapolis, MD

7d•Onsite

About The Position

We are seeking an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk management program. The role is office-based in Annapolis, Maryland, and requires flexibility to work shifts, including evenings, overnight, weekends, and holidays, with occasional travel to client locations. The analyst monitors, analyzes, and communicates security and travel-related developments that may affect the client’s employees, assets, and global operations. The role includes recurring operational work such as monitoring traveler movements, distributing alerts, and conducting traveler check-ins. The analyst works under the direction of the Embedded Intelligence Services (EIS) Intelligence Manager and supports the client’s Global Security Team and Global Security Operations Center (GSOC), collaborating with analysts in global locations, third-party vendors, and client stakeholders.

Requirements

3–5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response.
Bachelor’s degree required.
Strong research, analytical, writing, and verbal briefing skills.
Experience using travel risk management and communication platforms, such as Everbridge, SharePoint, and Zendesk.
Strong proficiency in MS Office.
Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment.
Strong problem-solving skills and sound professional judgment.
Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts.
Customer service mindset with a proactive and collaborative approach.
Comfort performing recurring operational tasks consistently and with strong attention to detail.

Nice To Haves

Master’s degree or equivalent experience.
Foreign language capability.
Travel experience.
Data or mapping visualization skills.

Responsibilities

Prepare, issue, and track multi-source travel security alerts for client travelers.
Monitor global events and Crisis24 alerts to assess potential impact on the client.
Track travel to high- and very high-risk destinations and verify required training and approvals.
Conduct traveler safety check-ins and test tools for high-risk travel.
Recognize and respond to crises, escalating intelligence and impacts to appropriate stakeholders in line with SOPs.
Produce clear, concise written and verbal intelligence assessments using OSINT.
Deliver intelligence briefings and security impact updates upon client request.
Maintain client metrics and produce regular travel risk and security reports.
Support the development and continuous improvement of client processes, protocols, and SOPs.
Leverage Crisis24 resources proactively to address intelligence gaps and enhance analysis.
Triage client requests and ensure timely, high-quality service delivery.
Remain consistently engaged with the GSOC and global teammates.