Intelligence Analyst II

Crisis24•Annapolis, MD

8d•Onsite

About The Position

Crisis24 is seeking an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk management program. The role monitors, analyzes, and communicates security and travel-related developments that may affect client employees, assets, and global operations. It requires sound judgment, strong analytical and communication skills, and the ability to work confidently in a 24/7 Global Security Operations Center (GSOC) environment. This is an office-based position in Annapolis, Maryland, with shift flexibility required, including evenings, overnight shifts, weekends, and holidays. Occasional travel to client locations may be required. The analyst works under the direction of the Embedded Intelligence Services (EIS) Intelligence Manager and supports the client’s Global Security Team and GSOC. The role also involves regular collaboration with Crisis24 analysts worldwide, third-party vendors, and client stakeholders. The position includes recurring operational work such as monitoring traveler movements, sending travel alerts, and conducting traveler check-ins. The analyst is expected to perform these tasks consistently and with strong attention to detail. The role also supports the protection of Crisis24 and stakeholder data and systems by following security policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Requirements

3–5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response.
Bachelor’s degree required.
Strong research, analytical, writing, and verbal briefing skills.
Experience using travel risk management and communication platforms such as Everbridge, SharePoint, and Zendesk.
Strong proficiency in MS Office.
Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment.
Strong problem-solving skills and sound professional judgment.
Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts.
Customer service mindset with a proactive and collaborative approach.
Comfort performing recurring operational tasks, including monitoring traveler movements, disseminating alert notifications, and conducting traveler check-ins, consistently and with strong attention to detail.
Flexibility to work shifts, including evenings, overnight, weekends, and holidays.
Ability to work in an office-based 24/7 GSOC environment.

Nice To Haves

Master’s degree or equivalent experience.
Foreign language capability.
Travel experience.
Data or mapping visualization skills.

Responsibilities

Prepare, issue, and track multi-source travel security alerts for client travelers.
Monitor global events and Crisis24 alerts to assess potential impact on the client.
Track travel to high- and very high-risk destinations and verify required training and approvals.
Conduct traveler safety check-ins and test tools for high-risk travel.
Recognize and respond to crises, escalating intelligence and impacts to appropriate stakeholders in line with standard operating procedures.
Produce clear, concise written and verbal intelligence assessments using open-source intelligence (OSINT).
Deliver intelligence briefings and security impact updates upon client request.
Maintain client metrics and produce regular travel risk and security reports.
Support the development and continuous improvement of client processes, protocols, and standard operating procedures.
Leverage Crisis24 resources proactively to address intelligence gaps and enhance analysis.
Triage client requests and ensure timely, high-quality service delivery.
Remain engaged with the GSOC and global teammates.
Protect Crisis24 and stakeholder data and systems by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.