Integrator Performance Engineer - Warehouse Robotics Automation

Exotec • Atlanta, GA

18d

About The Position

Exotec is seeking an Integrator Performance Engineer to support integrators and optimize the performance of Exotec warehouse robotics systems. The role builds integrator capabilities through training and ongoing support, advises on system design and integration practices, and reviews technical offers and design documents. It also supports operational sites by investigating system performance issues, coordinating improvement actions, resolving escalations, and helping integrators maintain systems with current updates. The engineer works with Exotec teams to identify recurring issues and implement preventive improvements. The position includes on-call work outside standard office hours, including some overnights and weekends, and requires travel of up to 35–50%.

Requirements

• Bachelor's or Master's degree in mechanical engineering, software engineering, or mechatronics.
• Troubleshooting skills.
• Knowledge of SQL and databases.
• Proficiency in AutoCAD or similar computer-aided design tools.
• Basic networking knowledge.
• Strong analytical skills and ability to interpret data.
• Customer service-oriented mindset.
• Ability to work and collaborate with others.
• Flexibility to work on-call shifts outside standard office hours, including some overnights and weekends.
• Ability to travel for work up to 35–50%.

Nice To Haves

• Experience with or appreciation for Git, NodeRed, and Docker.
• Ability to read code in C++, C, Python, JS, and/or Java.

Responsibilities

• Contribute to creating training content and facilitate training for integrators.
• Respond to integrator questions and support requests.
• Advise integrators on effective Exotec system designs that meet customer needs while optimizing integrator costs.
• Help integrators understand Exotec product functionality, differentiators, limitations, and integration best practices.
• Review technical offers with integrators.
• Review and validate integrator design documents before installation.
• Own the performance of Exotec systems at production sites.
• Analyze root causes of underperformance and coordinate improvement actions with integrators.
• Resolve issues escalated by the Exotec Control Center and integrators.
• Support integrators in keeping their systems up to date.
• Support integrators with requests regarding Exotec services, including production systems and pre-production servers.
• Analyze the root causes of issues escalated by the Control Center or integrators and propose improvement plans.
• Coordinate with Exotec teams to implement preventive solutions for future issues.

Benefits

• Compensation package inclusive of salary and annual performance bonus.
• Comprehensive medical, dental, and vision coverage.
• Generous vacation and time off policy.
• 401(k) with company match up to 5%.
• Eligibility to participate in the Employee Share Program after 1 year of employment.
• Continuous opportunities for training and development.
• Beautiful, new office space in the midtown Atlanta area.

What This Job Offers

• Job Type: Full-time