Integrative Primary Care Program Liaison (Napa, FT, Days)
About The Position
At NorthBay Health, the Integrative Primary Care (IPC) Program offers a highly personalized primary and preventive care experience featuring outstanding internal medicine, family practice, lifestyle, and integrative medicine providers. This is not a traditional primary care practice. Our IPC program physicians adopt a personalized, relationship-based philosophy in a highly consultative setting. They have a smaller than standard primary care participant panel and work in close collaboration with the onsite lifestyle and integrative medicine team – RN’s, dieticians, movement, stress management, sleep specialists, as well as medical acupuncturists, to provide patient participants a seamless, high touch, highly personalized Integrative Primary Care patient experience. The program is dedicated to providing outstanding primary care services and coordinated access to our network of NorthBay specialists. The Integrative Primary Care Program is not a concierge medicine practice; however, all program patient participants do pay a program fee, not covered by insurance. The Integrative Primary Care Liaison position functions as a consultant and educator responsible for the program’s alternative revenue deliverables such as: achieving patient participant membership and program development goals, maintaining point of sale collections for program offerings, coordinating program and provider scheduling for 1:1 and group learning integrative and lifestyle medicine offerings, maintaining participant engagement and annual renewals while facilitating an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience.
Requirements
- Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Responsibilities
- Responsible for securing acceptance of membership/participation agreements and annual renewals
- Responsible for utilizing Program’s CRM/POS portal to process participation fees and maintain financial reporting and A/R
- Responsible for lifestyle and integrative medicine 1:1 and group learning provider coordination and scheduling
- Responsible for delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings
- Responsible for promoting program awareness, outreach and communications
- Responsible for welcoming and directing new patient participants, providing patient education on program fee payment mechanisms, insurance provisions and EHR patient messaging portal
- Responsible for educating community, leaders, staff about the program
- Responsible for providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails
- Responsible for facilitating an individualized integrative primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience.
- Serves as program ambassador for all on/off site business development and educational events and promotes program awareness individually as well as using the support of Marketing.
- Responsible for ensuring the smooth transition of nonprogram participants to new PCP when applicable.
- Serves as back up to program’s front desk PSR.
- Other duties as assigned.
Benefits
- medical, dental, and vision insurance
- life, disability, and long-term care coverage
- paid time off including vacation, sick leave, holidays, and bereavement
- a 403(b) retirement plan with employer match
- education reimbursement for eligible roles
- professional development and training programs
- Employee Assistance Program
- wellness programs
- recognition programs
- shift differentials
- market-based compensation review and increases subject to approval and organizational performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
