Clinical Care Liaison- Primary Care

Prevea Health • Green Bay, WI

19h • Onsite

About The Position

At Prevea Health, the Clinical Care Liaison plays a vital role in closing care gaps and managing provider panels. This includes reviewing provider schedules, preparing for upcoming appointments, and ensuring patients receive necessary pre-appointment care. The liaison will conduct chart reviews to identify open care gaps and proactively reach out to patients via telephone or MyChart to coordinate any necessary steps for closing these gaps. By facilitating communication and supporting care coordination, the Clinical Care Liaison enhances patient outcomes and overall healthcare efficiency.

Requirements

• Graduate of an approved Medical Assistant program Required
• 1-3 years Current clinical experience as a Medical Assistant Required
• Ability to maintain confidentiality (patient and/or business)
• Ability to work independently to accomplish a wide variety of duties performing patient support work
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Fosters work and patient relationships through excellent interpersonal skills and behaviors.
• Ability to prioritize work and meet changing demands.
• Ability to work in a fast-paced environment.
• Ability to work under stressful or emergency situations with high concentration and energy level.
• Possess skills to effectively problem solve.
• Proficient in the use of EMR systems, computer, phone, and office equipment.
• Possess effective written and verbal communication.
• Certification as a Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association Upon Hire Required
• Certified as a Registered Medical Assistant from the American Medical Technologists (AMT) Upon Hire Required
• Certified as a Medical Assistant from the American Association of Medical Assistants (AAMA) Upon Hire Required

Nice To Haves

• CPR/Basic Life support for Healthcare Providers certification from approved program Preferred

Responsibilities

• Review provider schedules to conduct chart reviews before patient appointments.
• Identify and address any gaps in care for patients under review.
• Contact patients before their appointments to discuss care gaps and coordinate any necessary pre-appointment requirements.
• Use dashboards to follow up and coordinate reassessments of specific care gaps, such as blood pressure checks.
• Serve as liaison between providers and patients, ensuring effective communication through Electronic Medical Record (EMR) documentation.
• Manage medication refill requests as needed, ensuring timely processing and coordination with providers.
• Regularly review and update provider panels to maintain accurate and current patient information.
• Facilitate the completion of required forms when needed, including workers’ compensation and insurance documentation, and any prior authorization forms on behalf of providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree