Integrations Manager / Team Lead

Drips•Cleveland, OH

21d•Remote

About The Position

The Integrations Manager / Team Lead owns Drips’ integrations function end to end, overseeing technical delivery of client integrations across onboarding and production support while leading the team responsible for that work. The role builds and grows a team of Integration Project Managers/Specialists, establishes technical and process standards, and remains hands-on with the most complex or compliance-sensitive integrations, such as HIPAA- or Medicaid-adjacent work and enterprise migrations. Reporting to the VP of Operations, the role partners closely with Engineering, Production, Client Success, and QA to deliver integrations on time, maintain data integrity, and uphold documentation standards that support scale. The manager owns integration strategy and its roadmap, tracks performance and risks, develops repeatable implementation processes, and provides leadership with visibility into integration health, throughput, and team capacity. Drips is a remote company and describes its culture through the values Lean, Improve, Happiness, Team, Passion, and Curiosity.

Requirements

5–8 years of experience in integration project management, technical implementations, or SaaS delivery environments.
At least 2 years of direct team management experience.
People leadership experience, including hiring, coaching, performance management, and career development for technical staff.
Strong technical fluency with APIs, FTP/SFTP integrations, webhooks, authentication methods, and network connectivity troubleshooting.
Proficiency with Microsoft Azure, particularly Azure Logic Apps and related monitoring/DevOps tooling.
Experience building repeatable implementation processes, documentation frameworks, and intake/prioritization workflows.
Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies.
Excellent written and verbal communication skills, including the ability to lead client-facing technical discussions and explain technical details to executive audiences.
Experience with structured tracking tools such as ClickUp, Jira, or Azure DevOps.
Hands-on ability to investigate APIs, logs, configurations, and data mappings directly.
Ability to provide a brief cover letter describing experience leading technical integration teams, managing client-facing escalations, and working with APIs, webhooks, or FTP/SFTP integrations in a regulated or compliance-sensitive industry.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; preferred but not required.
Experience in telephony/SMS, TCPA/HIPAA-adjacent, or other regulated-data integration environments.
Experience with billing processors or financial transaction systems.
Exposure to DevOps practices and CI/CD deployment environments.
Experience building dashboards or reporting frameworks for operational visibility, such as Tableau.
Prior experience managing managers or team leads.

Responsibilities

Build, lead, and mentor a team of Integration Project Managers/Specialists, including hiring, onboarding, and career development.
Set goals and expectations for direct reports and conduct regular one-on-ones and performance reviews.
Allocate team resources and capacity across client implementations according to priority and complexity.
Foster accountability, ownership, and continuous improvement within the team.
Own Drips’ integration strategy and roadmap in alignment with broader Operations objectives.
Define and track KPIs, including integration cycle time, first-time launch success rate, UAT defect rates, and post-launch client-reported issues.
Partner with Product and Engineering to prioritize tooling and platform improvements that expand integration capability and scale.
Design and refine documented, repeatable integration processes, including intake and prioritization workflows.
Oversee delivery of integrations involving APIs, webhooks, FTP/SFTP connections, Azure Logic Apps, and billing/data workflows.
Serve as the escalation point for complex, high-risk, or compliance-sensitive integrations.
Ensure consistent documentation standards for data mapping specifications, API documentation, and testing and acceptance criteria.
Validate data mappings, authentication methods, and system configurations for high-complexity engagements.
Partner with Client Success, Production, Engineering, and QA to align integrations with platform standards and client expectations.
Represent Integrations in cross-departmental planning and process discussions.
Coordinate cross-functional resolution of integration-related incidents and risks.
Report team performance, project and portfolio status, and risk exposure to the VP of Operations.
Build and maintain dashboards, such as Tableau or DCC dashboards, that show integration health, throughput, and risk.
Create and maintain reporting and tooling that provide leadership visibility into integration throughput, risk, and capacity as the client base and integration volume grow.
Remain hands-on with APIs, logs, configurations, and data mappings, particularly for complex or escalated integrations.