Integrations Manager / Team Lead

Drips•Cleveland, OH

20d•Remote

About The Position

The Integrations Manager / Team Lead owns Drips’ integrations function end to end, including technical delivery of client integrations across onboarding and production support and leadership of the team delivering them. This is Drips’ first dedicated people-management role for Integrations. The Manager will build and grow a team of Integration Project Managers/Specialists, establish technical and process standards, and remain hands-on with the most complex or compliance-sensitive integrations, such as HIPAA- or Medicaid-adjacent work and enterprise migrations. The role reports to the VP of Operations and partners with Engineering, Production, Client Success, and QA to deliver integrations on time, maintain data integrity, and establish documentation standards that support scale. The Integrations Manager owns the integration strategy and roadmap, team processes and performance, technical delivery oversight, cross-functional issue resolution, and reporting on integration health, throughput, risk, and capacity. Drips is a remote company serving organizations in healthcare, insurance, education, and financial services. The company describes its culture through the values Lean, Improve, Happiness, Team, Passion, and Curiosity. This role is expected to embody those values by creating repeatable processes, learning from defects and escalations, supporting and coaching the team, collaborating across departments, taking ownership of outcomes, and staying curious about integration technologies and practices.

Requirements

5–8 years of experience in integration project management, technical implementations, or SaaS delivery environments.
At least 2 years of direct team-management experience.
Experience hiring, coaching, managing performance, and supporting career development for technical staff.
Strong technical fluency with APIs, FTP/SFTP integrations, webhooks, authentication methods, and network connectivity troubleshooting.
Proficiency with Microsoft Azure, particularly Azure Logic Apps and related monitoring/DevOps tooling.
Experience building repeatable implementation processes, documentation frameworks, and intake/prioritization workflows.
Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies.
Exceptional written and verbal communication skills, including leading client-facing technical discussions and translating technical details for executive audiences.
Experience with structured tracking tools such as ClickUp, Jira, or Azure DevOps.
Hands-on ability to work directly with APIs, logs, configurations, and data mappings, particularly for complex or escalated integrations.
A brief cover letter describing experience leading technical integration teams, managing client-facing escalations, and working with APIs, webhooks, or FTP/SFTP integrations in a regulated or compliance-sensitive industry.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; preferred but not required.
Experience in telephony/SMS, TCPA/HIPAA-adjacent, or other regulated-data integration environments.
Experience with billing processors or financial transaction systems.
Exposure to DevOps practices and CI/CD deployment environments.
Experience building dashboards or reporting frameworks for operational visibility, such as Tableau.
Prior experience managing managers or team leads, rather than only individual contributors.

Responsibilities

Build, lead, and mentor a team of Integration Project Managers/Specialists, including hiring, onboarding, and career development.
Set goals and expectations for direct reports and conduct regular 1:1s and performance reviews.
Allocate team resources and capacity across client implementations according to priority and complexity.
Foster accountability, ownership, and continuous improvement within the team.
Own Drips’ integration strategy and roadmap in alignment with broader Operations objectives.
Define and track integration KPIs, including cycle time, first-time launch success rate, UAT defect rates, and post-launch client-reported issues.
Partner with Product and Engineering to prioritize tooling and platform improvements that expand integration capability and scale.
Design and refine repeatable, documented integration processes, including intake and prioritization workflows.
Oversee delivery of integrations involving APIs, webhooks, FTP/SFTP connections, Azure Logic Apps, and billing/data workflows.
Act as the escalation point for complex, high-risk, or compliance-sensitive integrations.
Maintain consistent team documentation standards, including data mapping specifications, API documentation, and testing and acceptance criteria.
Validate data mappings, authentication methods, and system configurations for high-complexity engagements.
Partner with Client Success, Production, Engineering, and QA to align integrations with platform standards and client expectations.
Represent the Integrations function in cross-departmental planning and process discussions.
Coordinate cross-functional resolution of integration-related incidents and risks.
Report team performance, project and portfolio status, and risk exposure to the VP of Operations.
Build and maintain dashboards, including Tableau and DCC dashboards, for visibility into integration health, throughput, and risk.
Create and maintain reporting and tooling that give leadership visibility into integration throughput, risk, and capacity as the client base and integration volume scale.
Remain hands-on with complex or escalated integrations by examining APIs, logs, configurations, and data mappings directly.