Integration Support Engineer

Flexport•San Francisco, CA

2d•Onsite

About The Position

Flexport is seeking an Integration Support Engineer to support integrations that exchange data between Flexport, its customers, and logistics partners. The role serves as a technical subject matter expert for customers using Flexport APIs and for internal teams resolving integration issues. The engineer supports production integrations, manages complex investigations and stakeholder relationships, and helps make information exchange reliable and automated. The position owns inbound request triage and end-to-end resolution of production issues, including high-priority incidents, root cause analysis, and lasting fixes or workarounds. It partners with operations, business, Solutions, Product, and Engineering teams to improve integration success, transition new integrations from build to support, and inform product improvements based on customer support trends. The engineer also monitors integration health, contributes to support knowledge and processes, leads technical customer and vendor calls, and helps users follow integration best practices.

Requirements

Bachelor's degree in a technical field.
At least 3–5 years of relevant experience in systems integration, technical support, or implementation engineering.
Good knowledge of REST/SOAP APIs and EDI standards.
Comfort reading logs, querying databases, and understanding data flows through complex distributed systems.
Experience with data analytics, data manipulation, and systems integration involving different data formats and connectivity methods.
Experience with SQL and at least one scripting or programming language, such as JavaScript, TypeScript, Python, or Groovy, or an integration platform such as Boomi, MuleSoft, or Webmethods, to support data manipulation or small code changes.
Experience with tools for debugging or monitoring transactions, such as Postman, SQL clients, and reporting tools such as Looker.
Experience working with AWS infrastructure, including EC2, S3, and SQS.
Experience working with AI/LLMs to debug or triage issues or generate reports.
Ability to support customer integrations effectively and work with internal teams and external partners.
Passion for helping users succeed with integrations and providing best-practice guidance.
Ability to prioritize, focus, adhere to support SLAs, and manage multiple priorities and tickets with strong organizational and time-management skills.
Strong analytical and problem-solving skills, persistence, a proactive and results-oriented mindset, and excellent verbal and written communication.
Initiative, a positive attitude, a desire to learn and find answers independently, and curiosity about the technical side of the supply chain and logistics industry.

Nice To Haves

Deep understanding of logistics business logic, including shipments, orders, and invoices, and specific EDI sets such as 850, 856, 214, and 315.
Certification or substantial experience with Boomi (highly preferred), MuleSoft, or Workato.

Responsibilities

Proactively support production integrations by monitoring and triaging inbound requests, investigating issues end to end, and contributing to the integration support knowledge base.
Drive resolution of high-priority production incidents, perform root cause analysis, and implement permanent fixes or workarounds.
Partner with internal operations, business, and technical teams to improve integration success and customer value.
Lead meetings and technical calls with customers and third parties, coordinating necessary internal participants and translating technical EDI/API issues into business insights for non-technical stakeholders.
Identify and execute integration enhancements and surface platform-level improvements.
Develop expertise in logistics, partner EDI standards, Boomi, and Flexport public and private APIs, and maintain a deep understanding of new and existing integrations.
Work with Product and Engineering to transition new integrations from build to support.
Represent customer needs and use recurring support trends to influence the product roadmap.
Meet support SLAs by optimizing processes, identifying product inefficiencies, and educating users on best practices for integration success.
Create and maintain charts and dashboards to monitor integration health.
Own challenging tickets, identify systemic bottlenecks in support workflows, and help ensure the team meets or exceeds SLAs.
Share integration issue insights and lessons learned with Ecosystem peers to improve processes and efficiency.