API Integration Support Engineer
About The Position
Wise is seeking an API Integration Support Engineer for its Integration Success Team, supporting Wise Platform enterprise partners in North America. The role helps partners resolve technical integration issues quickly and effectively, including complex questions about API behavior and high-severity system incidents. The engineer works as part of a global 24/5 team spanning Austin, Tallinn, and Singapore, supporting the quality and reliability of partner integrations. The position provides support through email, chat, phone, and video conferencing. It requires developing expertise in Wise API and SWIFT products, independently testing and debugging REST APIs, interpreting system logs, and querying databases to trace issues. The engineer also serves as a first responder during major incidents, coordinates with global engineering and commercial teams, identifies trends in partner issues, and shares findings with product and engineering teams to improve the platform.
Requirements
- 2 to 3 years of relevant technical support experience, including hands-on troubleshooting of REST APIs and supporting production systems.
- Strong understanding of REST APIs, including testing, debugging, and interpreting API requests, responses, and error codes.
- Familiarity with JSON, web authentication methods, and API documentation.
- Experience using IDEs and version control tools to investigate technical issues.
- Ability to troubleshoot production incidents, prioritize issues, and collaborate with Engineering teams to drive resolution.
- Strong communication skills, including the ability to explain complex technical issues to technical and non-technical stakeholders.
Nice To Haves
- Experience with command-line tools such as Bash or Zsh.
- Familiarity with log analysis and monitoring tools such as Kibana or Grafana.
- Experience supporting applications built on microservices architectures.
- Experience in payments, fintech, or enterprise technical support environments.
- Basic programming knowledge in Python, JavaScript, or a similar language.
Responsibilities
- Support enterprise API customers across email, chat, phone, and video conferencing, including resolving critical issues in real time.
- Test and debug REST APIs, interpret system logs, and query databases to identify the source of technical issues.
- Develop expertise in Wise API and SWIFT products.
- Respond to major technical incidents and high-severity escalations, coordinating with global engineering and commercial teams.
- Capture trends in partner issues and share findings with product and engineering teams to support platform improvements.
- Collaborate with global teams to provide Wise Platform partners with a seamless integration experience and technical support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
