Integration Support Engineer

Flexport•San Francisco, CA

9h•$118,800 - $158,400•Onsite

About The Position

Flexport is seeking an Integration Support Engineer to support integrations that exchange data between Flexport and its customers and partners. The role serves as a subject matter expert for customers using Flexport’s self-service APIs and provides technical teams with business context to resolve API and integration issues. The Ecosystem team connects the Flexport Platform with the external global trade ecosystem, aiming to make information exchange efficient, secure, and reliable through automated integrations. The engineer serves as a technical anchor for the production environment, taking ownership of inbound support requests and complex investigations, implementing code or configuration enhancements, and working across teams to improve the scalability and reliability of integrations. The position includes managing stakeholder communications, leading technical customer and vendor calls, supporting production incidents, and identifying recurring issues and process or product improvements. The role also partners with Product and Engineering to transition new integrations into support and shares customer-driven insights to inform the product roadmap.

Requirements

Bachelor’s degree in a technical field and 3–5 years of relevant experience in systems integration, technical support, or implementation engineering.
Good knowledge of REST and SOAP APIs and EDI standards.
Comfort reading logs, querying databases, and understanding data flow through complex distributed systems.
Experience with data analytics, data manipulation, and systems integration involving different data formats and connectivity methods.
Experience with SQL and at least one scripting or programming language such as JavaScript, TypeScript, Python, or Groovy, or experience with integration platforms such as Boomi, MuleSoft, or WebMethods, to support data manipulation or small code changes.
Experience using tools to debug or monitor transactions, such as Postman, SQL clients, and reporting tools such as Looker; experience with AWS infrastructure, including EC2, S3, and SQS.
Experience working with AI/LLMs to debug or triage issues or generate reports.
Ability to support integrations between Flexport and customers, work with internal teams and external partners, and provide users with best-practice guidance.
Ability to prioritize and manage multiple tickets while adhering to support SLAs, with strong organizational and time-management skills.
Strong analytical and problem-solving skills, a persistent and proactive results-oriented mindset, and excellent verbal and written communication.
Initiative, a positive attitude, willingness to learn independently, and curiosity about the technical aspects of the supply chain and logistics industry.

Nice To Haves

Deep understanding of logistics business logic, including shipments, orders, and invoices, and specific EDI sets such as 850, 856, 214, and 315.
Certification or substantial experience with Boomi (highly preferred), MuleSoft, or Workato.

Responsibilities

Monitor and triage inbound requests related to production integrations; provide integration support, own investigations end to end, and contribute to the support knowledge base.
Drive resolution of high-priority production incidents, perform root cause analysis, and implement permanent fixes or workarounds.
Partner with internal operations, business, and technical teams to improve integration success; lead customer and third-party meetings with appropriate internal participants.
Identify and implement enhancements to integrations and surface platform-level improvements.
Develop expertise in logistics, EDI standards, Boomi, and Flexport public and private APIs, and maintain a deep understanding of existing and new integrations.
Partner with Product and Engineering to transition new integrations from build to support, and communicate recurring support trends to influence the product roadmap.
Support SLAs by optimizing processes and identifying product inefficiencies; educate users on integration best practices and success guidelines.
Lead technical calls with high-value customers and third-party vendors, translating complex EDI and API issues into actionable business insights for non-technical stakeholders.
Create and maintain charts and dashboards to monitor integration health.
Help the team meet or exceed SLAs by owning challenging tickets and identifying systemic support-workflow bottlenecks.
Share insights and lessons learned with Ecosystem peers to improve processes and efficiency.