ServiceNow / API Engineer – Integration Architecture

NetImpact Strategies • Remote,

2d • $135,000 - $160,000 • Remote

About The Position

NetImpact Strategies is hiring a ServiceNow / API Engineer for Integration Architecture to design secure, reliable integrations between ServiceNow and authorized federal enterprise systems. The role is part of a multidisciplinary team supporting a federal customer and involves collaboration with operational and technical partners to deliver dependable services and measurable user outcomes. The position is remote in the United States, with travel as required for approved program activities; travel frequency is to be confirmed and is subject to project needs and authorization. The role requires the ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

Requirements

• Bachelor’s degree in computer science, information systems, engineering, or a related field; equivalent relevant experience is considered.
• At least 5 years of enterprise systems integration or software engineering experience, including substantial REST API and ServiceNow integration work.
• Hands-on experience with ServiceNow Integration Hub, Flow Designer, scripting, authentication, and interface troubleshooting.
• Understanding of API security, access controls, logging, error handling, and integration testing.
• Ability to document architectures and work within controlled production change processes.
• Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

Nice To Haves

• ServiceNow Certified System Administrator, Certified Application Developer, or a relevant implementation certification.
• Experience with HL7/FHIR or federal healthcare systems, where applicable.
• Experience integrating ServiceNow with Microsoft 365, monitoring platforms, and enterprise data services.

Responsibilities

• Design and maintain an inventory of approved interfaces, system ownership, data flows, dependencies, and authentication methods.
• Engineer integrations using approved APIs, ServiceNow Integration Hub, Flow Designer, and supported integration services.
• Implement least-privilege access, audit logging, controlled retries, exception handling, and duplicate prevention.
• Preserve authoritative source records, data lineage, and approved security boundaries.
• Define and execute interface mapping, reconciliation, rollback, and failure-recovery tests.
• Troubleshoot integration performance and data transfer exceptions with platform and application teams.
• Document architecture decisions, technical runbooks, and deployment evidence for approval.

Benefits

• Comprehensive medical, dental, and vision insurance, starting the first of the month after joining.
• 401(k) plan with immediately vested employer contributions; no matching required.
• Paid Time Off (PTO) policy.
• One additional day of paid wellness leave per calendar year.
• Ten federal holidays observed.
• Pet insurance.
• Tuition reimbursement, internal training programs, and company-sponsored industry certifications.
• Team-building activities, community volunteering, quarterly headquarters days, wellness events, happy hours, and family events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior