Integration Manager

Comcast • Philadelphia, PA

1d

About The Position

Comcast is driving the next evolution of customer and employee experience through AI-powered innovation. As an Integration Manager, you will play a pivotal role in embedding cutting-edge capabilities—such as HeroAssist—into the day-to-day operations of the business. This is a highly visible, enterprise-impact role where you will lead the integration of AI-driven solutions into operational workflows, ensuring they are effectively adopted, scalable, and delivering meaningful business outcomes. You will operate at the intersection of strategy, operations, and technology, helping translate vision into execution across Customer Experience, Sales, and Quality teams.

Requirements

• Experience leading or owning business process integration, transformation, or operational improvement initiatives
• Proven ability to translate complex strategies into clear, executable workflows
• Strong experience with testing strategy, UAT, or deployment execution in operational environments
• Background in customer experience, contact center operations, or service delivery environments
• Demonstrated ability to influence cross-functional stakeholders without direct authority
• Exceptional communication, prioritization, and organizational skills
• Process Design & Optimization: Builds scalable workflows that drive efficiency and quality
• Data Storytelling: Communicates insights effectively using tools like PowerPoint, Tableau, or Power BI
• Change Management & Influence: Drives adoption and alignment in a matrixed organization
• Strategic Thinking: Connects operational execution to long-term transformation goals
• Analytical Problem Solving: Identifies root causes and implements practical, scalable solutions
• Executive Presence: Effectively communicates with and influences senior stakeholders
• Bachelor's Degree
• 5-7 Years Relevant Work Experience

Nice To Haves

• Skills Analytical Thinking, Business Process Integration, Customer Experience (CX), Customer Feedback, Data Storytelling, Executive Presence, Strategic Leadership

Responsibilities

• Lead the end-to-end integration of AI-enabled solutions (HeroAssist) into Comcast’s operating environment, ensuring alignment across systems, data, and workflows
• Drive adoption and operational readiness across customer care, sales, and quality organizations
• Design and optimize business processes and workflows, connecting strategic priorities to execution and measurable outcomes
• Conduct process analysis and deployment readiness planning, ensuring teams are prepared for successful rollout and adoption
• Support and lead user acceptance testing (UAT), pilot programs, and live trials, including test planning, execution, and issue resolution
• Establish quality gates, readiness criteria, and integration standards to ensure consistency and scalability
• Identify process gaps, inefficiencies, and integration challenges, driving continuous improvement initiatives
• Serve as a key connector across CXSO, Sales Strategy, AI platform partners, and vendor teams
• Develop and maintain integration governance, reporting, and operational rhythms
• Ensure a seamless transition from implementation to steady-state operations, enabling long-term success and sustainability
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level