Integration Program Manager

Unisys•Sacramento, CA

About The Position

This role focuses on providing guidance and leadership to a Client Delivery Executive team, ensuring the successful execution of client delivery duties. The Integration Program Manager will oversee day-to-day client interactions, coordinate with internal teams, manage service reviews, resolve issues, and drive revenue and retention success. A key aspect of this role is ensuring the team effectively plans, implements, and delivers contracted services, while also keeping leadership informed of progress and potential challenges. The manager will be responsible for work allocation, performance monitoring, and serving as the primary escalation point for issues.

Requirements

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
0-2 years’ leadership experience

Responsibilities

Provides guidance to assigned Client Delivery Executive team members.
Guides team members through execution of Client Delivery Executive duties, including: day-to-day client contact and interaction, engagement across internal product, service and related teams, ongoing service reviews, issue identification and resolution, documentation and reporting, and revenue and retention success.
Ensures team successfully plans, implements and executes delivery of contracted services.
Keeps leadership advised of potential problem areas and team achievements.
Allocates work and monitors team performance, offering guidance, coaching and corrective feedback as appropriate.
Serves as a first escalation point for issues raised by team members, customers or other stakeholders.