Integration Manager

Parts Town•Addison, IL

14h•Remote

About The Position

The Integrations Manager is responsible for designing, implementing, and maintaining integrations for e-commerce platforms. This role involves managing clients, vendors, and internal teams to ensure seamless connectivity and data exchange between various systems. The Integration Manager must possess a can-do attitude, enjoy external partnerships, and have strong technical skills, a deep understanding of e-commerce workflows, and excellent communication abilities.

Requirements

Demonstrated experience or possess working knowledge in designing and implementing integrations
Possess working knowledge of e-commerce platforms, procurement systems, and related technologies
Proficient in web services or possess working knowledge of APIs, XML, and other relevant integration technologies
Excellent problem-solving, troubleshooting skills and the ability to work independently and collaboratively in a team environment.
Strong communication, analytical (e.g. margin analysis), and interpersonal skills
Bias for action and are customer-obsessed

Nice To Haves

Experience with specific e-commerce platforms (e.g., Mirakl, Rithum, Amazon Vendor Central, SAP Ariba, Hybris )
Bachelor's degree in Marketing, Computer Science, Information Technology, or related field

Responsibilities

Conduct and document discovery of client and stakeholder objectives where use of our technology and IP is central to their customer and growth strategies
Collaborate with sales, product management, engineering, solution architects, QA, SRE, and support within Parts Town , our clients and partners to create winning experiences
Be the trusted advisor and owner for customer and partner integrations by proactively identifying and mitigating challenges and risk, keeping stakeholders informed and ensuring smooth deployment and transition to post-implementation support
Manage multiple client integrations concurrently, ensuring timely delivery and exceeding stakeholder and customer expectations
Estimate integration phasing, timelines, and costs, keeping stakeholders informed and managing expectations
Lead documentation, training, and transition for internal and external Customer Success, Customer Support, and Client teams
Lead retrospectives and continuously learn and grow