Integrated Support Care Manager - Float
About The Position
Sun River Health is seeking a full-time Integrated Support Care Manager to support its Poughkeepsie, Amenia, and Manchester Road locations. The role provides integrated care management services using a harm reduction approach to address patients’ psychosocial barriers to care. It includes care coordination, psychoeducation, casework counseling, connections to community supports, referral follow-up, and ongoing communication with patients and care teams. The Care Manager attends training to address patient needs related to HIV, substance use, hepatitis C, mental health, and chronic conditions, and performs duties in compliance with applicable systems and job-specific standards. Sun River Health is a Federally Qualified, nonprofit health center serving communities across several New York counties, with a mission to provide comprehensive primary, preventive, and behavioral health services regardless of insurance status or ability to pay, especially for underserved and vulnerable communities.
Requirements
- High school diploma or GED.
- Ability to communicate in English, orally and in writing.
- Experience in health or social services.
- Knowledge of the geographic community served and available resources.
- Ability to collaborate with colleagues and work cooperatively.
- Ability to organize work effectively, accept and use guidance, and maintain confidentiality.
- Flexibility and cultural sensitivity.
- Strong verbal and written communication skills, initiative, enthusiasm, and creativity.
- Emotional, mental, and physical capability to perform the duties and commitment to achieving goals.
Nice To Haves
- Ability to communicate in Spanish, orally and in writing.
- Associate degree and/or Certified Recovery Peer Advocate (CRPA).
Responsibilities
- Complete care management intakes and support medication-assisted treatment (MAT) addiction programs.
- Develop, implement, and monitor individualized patient care plans.
- Establish linkages and refer patients to internal and external support services, and follow up on referrals.
- Complete patient Recovery Support Plans and Crisis Plans as appropriate.
- Communicate and collaborate with patients and interdisciplinary care teams, including providers.
- Provide Naloxone training to patients and staff.
- Conduct or support HIV testing and ensure linkage to appropriate services and follow-up.
- Participate in case conferencing with care teams.
- Maintain accurate and current case records and complete required documentation and reports in a timely manner.
- Demonstrate knowledge of stages of change, substance use disorders, HIV, HCV, and other co-occurring conditions.
- Empower, educate, and link patients to HIV, HCV, and STI testing and treatment, PrEP, substance use services, and primary care.
- Participate in ongoing training to enhance professional skills and patient care.
- Support quality improvement initiatives and perform other duties as assigned.
- Maintain customer service consistent with the organization’s mission and collaborate with colleagues to uphold quality standards and client satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Retirement savings plan
- Commuter and transit benefits
- Employee Assistance Program (EAP)
- Employee discount program
- Professional development opportunities
- Tuition reimbursement for eligible employees
- Potential access to federal and state loan repayment or loan forgiveness programs, including HRSA and NHSC programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
