Integrated Care Manager

REDWOOD COMMUNITY SERVICES INC • Ukiah, CA

8d • $21 - $28 • Onsite

About The Position

The Integrated Care Manager supports highly vulnerable participants experiencing homelessness, severe mental illness, substance use disorder, and/or serious medical challenges. The position coordinates health and health-related services to address participants’ physical, behavioral, dental, developmental, and social needs, improving access to care for people with complex needs. The manager develops a comprehensive, individualized care plan with each participant and serves as their primary contact for navigating systems of care. The role also helps ensure that providers involved in each participant’s care communicate and work together.

The position is based in Ukiah, California, in the Integrated Health department, and is full-time, non-exempt, and scheduled for 40 hours per week. It involves outreach, individual and group work, advocacy, referrals, care coordination, documentation, and maintaining knowledge of local resources. Driving is required using a personal vehicle that meets agency requirements. The role may work across agency programs as needed, and occasional flexible scheduling is required to meet client needs.

Compensation is $21.00–$28.40 per hour, depending on experience, with additional differentials available to qualifying candidates for Spanish or ASL language skills. Comprehensive benefits are available. Training provided includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.

Requirements

• At least one year of experience in a social work-related position providing direct client services.
• Experience and education must be verifiable in writing upon hire.
• Basic knowledge of Microsoft Suite, including Excel, PowerPoint, and Outlook.
• Ability to occasionally or regularly work a flexible schedule, including evenings and weekends.
• Valid California driver’s license, current auto insurance, and a clean DMV printout with no more than three points.
• Pass a background check with CACI, DOJ, and FBI.
• CPR and First Aid certification.
• Complete a TB exam and physical at the time of employment.
• Use a personal vehicle that meets agency requirements, including liability insurance at or above state requirements, and provide updated insurance documentation as required.
• For Care Manager I: less than two years of full-time-equivalent experience providing direct mental health services in a mental health-related field.
• For Care Manager II: at least two years but less than four years of full-time-equivalent experience providing direct mental health services in a mental health-related field.
• For Care Manager III: at least four years of full-time-equivalent experience providing direct mental health services in a mental health-related field, with up to two years replaceable by qualifying education; at least two years must be actual work experience.
• For Care Manager III, qualifying education must include at least two years (60 semester or 90 quarter units), with at least 12 semester or 18 quarter units in a mental health-related subject area such as child development, social work, human behavior, rehabilitation, psychology, or alcohol and drug counseling.
• Submit a cover letter with the resume; applicants without a cover letter will not be considered.

Nice To Haves

• Experience working with people experiencing homelessness.
• Lived or personal experience with homelessness, mental illness, substance use disorder, or other challenges experienced by the people served.
• Fluency or speaking ability in Spanish or American Sign Language (ASL).
• Training in harm reduction, Housing First, trauma-informed, or low-barrier service models.
• Knowledge of local resources available to support the people served.

Responsibilities

• Conduct outreach and engagement to connect potential participants to the Enhanced Care Management benefit.
• Assess each participant’s needs and develop an individualized care plan with them.
• Work with clients in group and individual settings to discuss, break down, and resolve issues or barriers interfering with the care plan.
• Refer and link clients to appropriate medical and mental health care, including helping them schedule and attend appointments.
• Advocate for participants and help them communicate their needs to care providers.
• Facilitate resolution of complex care challenges in multidisciplinary forums while advocating for participants’ engagement with the system of care.
• Take and record client vital signs, including blood pressure.
• Complete regular screenings of vital signs, wellness status, and health needs.
• Document each service provided to clients in a timely manner.
• Communicate and collaborate with partner service providers about clients’ treatment, needs, progress, and care, as permitted by applicable information-sharing regulations.
• Develop and maintain strong knowledge of local resources; seek additional resources and stay current on changes in available resources and eligibility criteria.
• Drive as required for the position using a personal vehicle that meets agency requirements.

Benefits

• Comprehensive benefits package available.
• Additional hourly pay differentials for qualifying Spanish or ASL language skills.
• Comprehensive onboarding and training, including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed