Integrated Program Management Lead

JLL•Atlanta, GA

1d•$150,000 - $160,000•Remote

About The Position

The IPM Lead serves as a player-coach, balancing strategic team leadership with hands-on tactical program management for key client initiatives. This role ensures seamless coordination across JLL service lines to deliver integrated real estate solutions that align with client business objectives. The position requires deep multi-disciplinary expertise gained from Fortune 500 account experience and comprehensive understanding of the real estate lifecycle to anticipate and mitigate risks before they become problematic.

Requirements

BA/BS in Real Estate, Architecture, Engineering, Construction Management, Interior Design, or Business Administration required
12+ years of progressive corporate real estate experience with deep multi-disciplinary expertise
Proven experience across multiple core service delivery areas : Transaction Management, Occupancy Planning, Project Management, Facility Management, Lease Administration
5+ years in team leadership, people management, or P&L management roles
Demonstrated success as a player-coach, balancing strategic leadership with hands-on program execution
Expert-level understanding of the complete real estate lifecycle and interdependencies between planning, delivery, and operations phases
Experience in Construction Project Management and Program Management at enterprise scale
Proven ability to lead cross-functional governance processes and drive organizational alignment
Proven ability to lead, develop, and inspire high-performing teams while maintaining personal accountability for critical deliverables
Strong coaching, mentoring, and performance management capabilities
Ability to lead and obtain results through cross-functional influence
Advanced understanding of corporate real estate strategy and its alignment with business objectives
Ability to translate complex business requirements into actionable real estate solutions
Experience shaping business requirements versus simply taking orders
Comprehensive understanding of how real estate service lines interconnect throughout project and asset lifecycles
Ability to recognize patterns and anticipate challenges based on experience across multiple disciplines
Strategic foresight to identify upstream decisions that create downstream operational or financial impacts
Exceptional facilitation skills to lead cross-functional intake and resource allocation processes
Ability to assess project complexity, identify synergies, and make rapid resource deployment decisions
Experience implementing and improving front-end project initiation frameworks
Superior customer-facing skills with experience managing Fortune 500 C-suite relationships
Proven ability to manage complex client expectations and deliver strategic solutions
Experience in business development, account growth, and contract negotiations
Exceptional verbal and written communication skills with ability to present to senior executives
Strong facilitation and conflict resolution capabilities
Cultural intelligence and ability to work across diverse, global teams
Advanced analytical and problem-solving skills with ability to navigate ambiguous situations
Strong project chartering, scope development, and requirements definition capabilities
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Lead, mentor, and manage IPM direct reports through regular performance reviews, coaching, and career development discussions
Plan team capacity, allocate resources effectively, and manage workload distribution
Drive talent acquisition, retention strategies, and succession planning
Foster a collaborative environment that promotes knowledge sharing and accountability
Own and lead the Weekly Huddle process, providing visibility to new opportunities and requests the real estate team is being asked to support
Evaluate incoming opportunities for complexity, resource requirements, synergies
Work with SL leaders to ensure projects are appropriately resourced before engagement occurs, eliminating start/stops due to unclear roles, responsibilities, and expectations
Ensure leadership is aware and aligned on project complexities and strategic considerations before customer commitments are made
Directly manage high-complexity, high-visibility programs requiring strategic oversight and hands-on execution
Serve as single point of accountability for key client initiatives from business requirement development through facility occupancy
Translate business needs into program goals and project requirements for cross-functional delivery teams
Develop project charters that clarify priorities, business objectives, and success criteria
Manage master schedule milestones, executive-level communication, and approval management processes
Establish and maintain "Trusted Advisor" relationships with key client stakeholders and account leadership
Align IPM team strategy, goals, and objectives with client business priorities
Elevate Real Estate Business Partners from order takers to strategic partners by owning program delivery
Identify opportunities that enhance value creation by understanding client business strategies
Partner with service line leads (Transaction Management, Occupancy Planning, Project Management, Facility Management, Experience Services) to ensure seamless integrated solution delivery
Facilitate cross-functional collaboration, resolve conflicts, and optimize client outcomes
Establish communication protocols, quality standards, and effective handoffs between service lines
Drive continuous improvement initiatives and identify gaps across integrated service delivery
Leverage comprehensive understanding of the complete real estate lifecycle—from portfolio planning and transactions through design, construction, occupancy, and ongoing operations—to identify potential risks early
Anticipate downstream impacts of upstream decisions across service lines
Proactively surface and mitigate risks before they escalate, in accordance with client risk philosophy
Apply pattern recognition from multi-disciplinary experience to predict challenges and implement preventive measures
Ensure compliance with JLL standards, client requirements, contracts, and regulatory obligations
Drive value creation and cost optimization across service delivery
Provide executive-level dashboard reporting on team and portfolio performance
Ensure accurate project/program tracking and resource billing for team
Develop thought leadership content, case studies, and knowledge share sessions for the broader organization
Build industry network and reputation as a trusted advisor