Integrated Operations Center Manager
About The Position
Lead the Integrated Operations Center (IOC), the enterprise command center for cybersecurity operations across information security, fraud defense, major incident management, and operational resilience. Direct coordinated detection, investigation, containment, and recovery of cyber threats, fraud activity, and critical technology disruptions by integrating Security Operations, Fraud Operations, Threat Intelligence, IT Operations, and Business Continuity functions. Ensure effective incident command, stakeholder communications, regulatory awareness, and service restoration while driving continuous improvement in threat detection, fraud prevention, cyber resilience, and enterprise risk reduction. This is a full-time career opportunity that can be remote within the Fulton Bank footprint in DC, DE, MD, NJ, PA, or VA. The role requires the ability to travel to the headquarters location in Lancaster, PA.
Requirements
- Bachelor's degree or equivalent experience in information security, information technology, criminal justice, risk management, or a related field.
- 8 or more years of experience in technology security or operations, fraud, risk, or incident management.
- Strong analytical and management skills.
- Ability to travel to the headquarters location in Lancaster, PA.
- Must be authorized to work in the United States without current or future Fulton Bank visa sponsorship.
Nice To Haves
- CISSP, CISM, or GIAC certifications.
- Certified Fraud Examiner (CFE).
- Certified Anti-Money Laundering Specialist (CAMS).
- Certified Business Continuity Professional (CBCP).
Responsibilities
- Lead daily operation of the Integrated Operations Center.
- Develop and maintain operational processes supporting cyber, fraud, physical security, network operations, and financial crime monitoring activities.
- Ensure timely identification, escalation, and response to security, operational, fraud, and resilience-related events.
- Establish integrated incident management processes and escalation procedures across participating business functions.
- Ensure appropriate coordination during enterprise incidents, crisis events, and major operational disruptions.
- Establish enterprise situational awareness capabilities through aggregation and correlation of information from multiple monitoring functions.
- Develop operational reporting and executive dashboards identifying trends, emerging threats, and operational risks.
- Facilitate coordination of cyber threat intelligence, fraud intelligence, and external intelligence sources.
- Improve enterprise visibility into cross-domain threats that impact multiple business functions.
- Develop operational standards, procedures, metrics, and service level objectives.
- Identify opportunities to enhance monitoring, automation, orchestration, and event correlation capabilities.
- Support strategic planning and roadmap development for Integrated Operations Center capabilities.
- Establish performance measurements to evaluate operational effectiveness.
- Manage operational personnel, schedules, and staffing requirements.
- Provide coaching, mentoring, and professional development for assigned team members.
- Support budget planning and resource prioritization.
- Maintain collaborative relationships with internal and external partners.
- Perform other job duties as assigned by the manager.
- Read, understand, and act on applicable company-assigned and job-related compliance programs, regulations, policies, and procedures; complete required compliance training by established due dates; identify and escalate compliance risks and ensure compliance with applicable laws and regulations.
Benefits
- Medical plans with prescription drug coverage.
- Flexible spending account or health savings account, depending on the medical plan chosen.
- Dental insurance.
- Vision insurance.
- Life insurance.
- 401(k) program with employer match.
- Employee Stock Purchase Plan.
- Paid time off programs, including holiday pay and paid volunteer time.
- Disability insurance coverage.
- Maternity and parental leave.
- Adoption assistance.
- Educational assistance.
- Wellness program with financial incentives.
- Eligibility for equity in the form of restricted stock units.
- Eligibility to participate in a short-term incentive compensation plan, subject to individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
