Engineer I - Integrated Operations

Inland Empire Health Plan•Rancho Cucamonga, CA

1d•$91,250 - $120,910•Hybrid

About The Position

The Engineer I - Integrated Operations is a technical operations role reporting to the Supervisor, Integrated Operations. The position provides real-time monitoring, alert response, and first-level triage across IEHP’s Windows and Linux server environments, Cisco network environment, and application performance alerting. It helps ensure the availability, stability, and performance of critical systems by managing and maintaining enterprise monitoring platforms such as SolarWinds, Dynatrace, and Elastic Search, responding to system events, and coordinating escalations with ITSM and engineering teams. The role serves as the front line of operational visibility for IT services and supports uptime and service continuity. The position supports IEHP’s Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation. It is hybrid, with remote work on Mondays and Fridays and onsite work Tuesday through Thursday in Rancho Cucamonga, California. Operational needs may require alternative shifts or participation in 24/7 coverage models.

Requirements

At least two years of experience in a combination of operational support, monitoring-product design or administration, monitoring and configuration management for scalable environments, basic Python and PowerShell scripting, and DevOps and SRE activities and industry best practices.
Operational support experience is required.
An associate’s degree in a computer-related or similar technical field from an accredited institution is required. In lieu of the degree, at least two additional years of technical operational support experience is required, in addition to the minimum experience requirement.
Working knowledge and proficient understanding of basic Python and PowerShell scripting.
Working knowledge of automating processes and integrating tools using REST APIs.
Working knowledge of APM/ITIM tools such as Dynatrace or Elastic Search.
Working knowledge of Microsoft Windows Server, Windows 10/11, and Microsoft Office 2013/2016/O365 products, including Word, Excel, PowerPoint, and Access.
Working knowledge of TCP/IP networking, Citrix, and VDI.
Strong planning, organization, critical-thinking, decision-making, and verbal and written communication skills, including effective listening.
Interpersonal and collaboration skills, proactive application monitoring skills, and technical troubleshooting skills.
Ability to solve problems using analytical and critical thinking.
Ability to convey information and express thoughts and facts clearly, orally and in writing.
Ability to collaborate and communicate in a team-based environment and remain open to other people’s ideas and thoughts.
Ability to lift, push, or pull up to 50 pounds; items weighing more than 50 pounds require assistance.
Must wear back-support belts when lifting, pushing, or pulling items; projects may involve lifting server appliances weighing up to 50 pounds.

Responsibilities

Monitor Windows and Linux servers, infrastructure, and business-critical systems using enterprise observability tools such as SolarWinds, Dynatrace, and Elastic Search.
Respond to system alerts, performance degradation, service interruptions, and hardware-level warnings.
Perform initial incident triage, including log review, validation, and basic troubleshooting.
Escalate issues based on severity, impact, and predefined runbooks.
Maintain situational awareness of server and infrastructure health across on-premises and cloud environments.
Interpret syslog, Windows event logs, SNMP traps, and basic packet data; identify patterns and surface recurring issues for engineering review.
Escalate suspicious activity, anomalies, or potential indicators of compromise to support security-related monitoring.
Document incidents, escalation notes, resolution steps, and system behavior in the ticketing system.
Follow standard operating procedures, runbooks, and incident-response workflows.
Support major incident bridges as required by providing real-time system health updates.
Participate in expanded monitoring schedules, including alternative shifts or 24/7 coverage models, depending on operational needs.
Assist with automated or routine operational checks, heartbeat verifications, and service-status validation.
Coordinate with engineering teams to validate system states after maintenance windows and deployments.
Perform other duties as required to support Health Plan operations and department business needs.