Integrated Health Operations Manager - 1794

Colorado Coalition for the Homeless•Denver, CO

4d•$64,203 - $75,532

About The Position

The Integrated Health Operations Manager oversees health satellite clinics and front desk operations, ensuring high-quality, client-centered care for vulnerable populations. The role leads diverse teams across multiple sites and supports patient access, efficient clinic operations, and compassionate service. The Manager collaborates with providers, senior leadership, and cross-departmental teams to strengthen integrated health services and the client experience. The position is within the Client Access Department, which helps patients navigate and access healthcare through front desk, scheduling, registration, and enrollment functions. Teams connect individuals and families experiencing homelessness to healthcare and supportive services with dignity and respect. Work is primarily performed in climate-controlled office and clinic environments, with regular travel between clinic and satellite locations and frequent interactions with clients who may have complex medical, behavioral health, or social needs. An associate or bachelor’s degree in business administration, healthcare management, or a related field is preferred. The role requires at least two years of management experience and two years of experience in health operations and/or practice management. A valid Colorado driver’s license and eligibility for CCH auto insurance coverage are required, although the license requirement may be waived based on candidate experience and business needs. Bilingual English and Spanish skills are preferred.

Requirements

Minimum two years of management experience, preferably in healthcare or client services.
Track record managing 10 or more employees across multiple locations.
Minimum two years of experience in health operations and/or practice management.
HIPAA training or proficiency in HIPAA rules and regulations.
Understanding of community health clinic operations.
Valid Colorado driver’s license and eligibility for CCH auto insurance coverage; the license requirement may be waived based on overall candidate experience and current business needs.
Proficiency in practice management systems and medical office software.
Skill with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and general office equipment and telecommunications systems.
Demonstrated leadership and supervisory skills, including the ability to motivate, mentor, and develop staff.
Strong communication skills, including the ability to convey expectations and provide constructive feedback.
Effective problem-solving and decision-making skills in fast-paced environments.
Strong organizational and time-management skills and ability to manage multiple priorities.
Commitment to excellent customer service, cultural humility, and respect for diversity.
Proficiency in EHR systems.
High emotional intelligence, adaptability, and collaboration skills.
Ability to perform the essential functions with or without reasonable accommodation and without posing a direct threat to health or safety.
Physical ability to frequently see, hear, stand, walk, grasp, and type; occasionally climb, stoop, kneel, lift, pull, and push up to 25 pounds; and drive between clinic and satellite locations.

Nice To Haves

Associate or bachelor’s degree in business administration, healthcare management, or a related field.
Experience managing front desk operations, customer service teams, or enrollment specialists.
Experience with insurance enrollment.
Experience working with underserved or high-needs populations, particularly in healthcare or nonprofit settings.
Working knowledge of Excel and budget/accounting data.
Bilingual English and Spanish skills.

Responsibilities

Lead and supervise Client Access Representatives, Enrollment Specialists, and Coordinators, fostering an inclusive culture and continuous improvement in performance and service delivery.
Plan and facilitate team meetings and coordinate scheduling, referrals, and registration processes to support efficient operations and a seamless patient experience.
Collaborate with Integrated Health managers to evaluate staffing patterns, maintain clinic flow, and resolve logistical and coverage issues across multiple sites.
Manage phone-tree scheduling, registration, and practice management systems, and implement quality assurance programs for call-in and scheduling processes.
Work with Clinical Directors, Managers, and Revenue Cycle staff to align provider schedules with patient demand, maximize access, and improve reimbursement efficiencies.
Engage directly with clients when needed, providing respectful, trauma-informed service, and participate in Quality Improvement initiatives to address service gaps and improve outcomes.
Ensure staff compliance with OSHA, HIPAA, and other safety and regulatory standards.
Ensure timely and accurate use of company systems, maintain complete and up-to-date records, and implement system upgrades as directed.
Perform other job duties as assigned.