Integrated Case Manager

Dynamic Workforce Solutions•Nacogdoches, TX

4d•Hybrid

About The Position

The Integrated Case Manager is to coordinate and deliver client-centered services and case management services that address the customer's comprehensive needs, helping them achieve self-sufficiency, stability, and successful outcomes. The Integrated Case Manager will assist with various Workforce Development programs to include WIOA, TANF, NCP, RESEA, SNAP E&T.

Requirements

Bachelor's degree or equivalent experience is required.
Understand the recruitment, data entry, and customer requirements for all funding streams.
Understand and follow program policy.
Knowledge of employment recruiting practices.
Ability to engage, understand, and respond to the needs of business accounts.
Proficient with Microsoft Office.
Excellent verbal and written communications skills are necessary.
Ability to accurately document customer interactions through well-written case notes is a must.
Must have the ability to work in a fast-paced and diverse environment.
Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training.

Nice To Haves

Areas of specialization in Human Resources, Communications, Business, Psychology, or closely related field is preferred.
Previous experience in workforce development and/or case management experience is preferred.
Experience with State Employment Database is preferred.
Knowledge of business practices within specific industry is preferred.

Responsibilities

Conduct comprehensive assessments to identify participant skills, employment history, educational needs, and barriers to employment.
Determine eligibility for WIOA and other Workforce programs according to federal and state guidelines.
Evaluate readiness for employment, training or education services.
Assist job seekers in creating and implementing individual employment plans tailored to their skills and career goals.
Interview job seekers to assess their ongoing service needs and explore a full range of employment opportunities and training options.
Support participants in career exploration, job readiness, occupational training, and credential attainment.
Coordinate Individual Training Accounts, work-based learning experiences, and supportive services.
Provide career counseling and advisement, including referrals to jobs, placement in training or education programs, and retention services.
Coach job seekers on how to present themselves effectively to potential employers.
Maintain accurate, timely, and compliant case documentation in WorkinTexas.com data systems for various programs.
Ensure that case files meet or exceed programmatic requirements and maintain up-to-date records in accordance with relevant directives and policies.
Facilitate program orientations, schedule meetings with customers, and provide information about available jobs based on the customers' skills and interests.
Develop and maintain contact with service providers to ensure job seekers receive the necessary support and resources throughout their employment journey.
Identify job seeker barriers and refer to appropriate resources (internal or external) to overcome barriers.
Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct job seekers to placement or education.
Ensure that case files meet or exceed programmatic requirement.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.