Integrated Care Coordinator-SCN

Essen Medical Associates•New York, NY

1d•$20 - $25•Onsite

About The Position

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Requirements

High school diploma or equivalent required
Strong communication, customer service, organizational, and interpersonal skills.
Ability to multitask in a fast-paced healthcare environment while maintaining professionalism and confidentiality.
Proficiency with EMR systems, Microsoft Office, and data entry/documentation platforms.
Ability to work collaboratively with multidisciplinary teams and community partners.
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Familiarity with medical terminology and basic understanding of healthcare procedures
Proficiency in using office software and electronic health record (EHR) systems.
Strategic and creative thinking
Solution-oriented mindset
Comfortable working in group settings
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Requires frequent bending, reaching, standing, walking, squatting, and sitting, pushing, and pulling exerted regularly throughout a regular work shift.
Prolonged periods of sitting at a desk and working on a computer.
Customer / Patient Service
HIPAA (Health Insurance Portability and Accountability), Confidentiality, and Infection Control Compliance
Problem Solving and Judgment
Communication
Dependability
Teamwork
Professional Appearance
Willingness to Learn/Continuous Learning
Regular patient contacts.
Regular contact with families of patients, employees, and the public.

Nice To Haves

Associate’s degree preferred.
Experience in healthcare administration, patient navigation, social services, care coordination, or front office operations preferred.
Knowledge of healthcare workflows, Medicaid populations, community resources, and social care programs preferred.
Bilingual skills preferred.

Responsibilities

Perform front desk and administrative support functions including patient registration, scheduling, appointment confirmations, check-in/check-out, and insurance verification.
Assist with collection and documentation of copays, forms, consents, and patient demographic updates.
Monitor and follow up on outstanding tasks, referrals, authorizations, and patient communication requests.
Assist with outreach initiatives, appointment reminders, patient engagement efforts, and community-based activities.
Conduct outreach and engage Medicaid members telephonically and in person to assess health-related social needs.
Perform SCN screenings and provide comprehensive navigation for referrals to social care services.
Connect individuals with appropriate community resources including healthcare providers, social service agencies, food assistance programs, housing resources, transportation services, and other support organizations.
Facilitate referrals to services, monitor referral status, and ensure patient needs are addressed effectively.
Document client eligibility, outreach activities, case notes, referral outcomes, and related activities using designated technology platforms.
Collaborate with team members, partner-based navigators, CHWs, providers, and community organizations to support patients with complex needs.
Maintain accurate and compliant records of interactions, screenings, referrals, and outcomes according to organizational and regulatory standards.
Support care coordination efforts by assisting patients in overcoming barriers to healthcare access and treatment compliance.
Perform additional duties assigned by leadership and the Senior Director of NYREACH.
Manage a caseload of assigned clients and conduct outreach, provide enhanced services, and conduct workshops, seminars, one-one consultations and presentations on healthy eating habits, disease prevention, and nutrition topics.
Provide personalized nutrition education and counseling to individuals and groups, focusing on healthy eating habits, meal planning, and addressing specific dietary concerns.
Offer clear and accurate information about healthy eating, portion control, food preparation, and the impact of nutrition on overall health.