Integrated Care Coordinator Medical Assistant

WELLSPACE HEALTH•Sacramento, CA

8d•$27 - $36•Onsite

About The Position

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you! We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care. To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. The Medical Assistant (MA) Integrated Behavioral Health (IBH) Care Coordinator is responsible for attending to Primary Care patients in the Health Center setting for behavioral interventions for a variety of patient issues, including depression, anxiety, pain management, and other chronic medical conditions for which the patient would benefit from behavior changes, coaching, or additional support. The MA IBH Care Coordinator may also intervene for crisis response or to support the patient and care teams in establishing behavioral norms for the continued care relationship. The MA IBH Care Coordinator provides psychoeducation and case management follow-up and referral to improve patient health outcomes. The MA IBH Care Coordinator directly supports the Behavioral Health providers, including Behavioral Health clinicians (Psychologists, LCSW, LMFT) as well as the Psychiatric Nurse Practitioners, performing vitals and conducting case management around medication monitoring, behavioral activation, maintenance, and linking patients with resources in the community. The MA IBH Care Coordinator contributes equally to the patient care teams through huddles, case consultation, patient advocacy, mental health education, and collaborative team meetings with medical staff. The MA IBH Care Coordinator is expected to be professional, punctual, maintain regular attendance, and be cooperative, organized, and enthusiastic at all times.

Requirements

High School Diploma or equivalent.
Medical Assistant training/certification preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Current CPR or CPR/AED certification required.
Experience and/or education in human-related fields such as social work, psychology, counseling, alcohol or chemical dependency.
Bilingual in Spanish preferred; or other languages desirable.
Demonstrated commitment to providing services for the underserved and sensitive, working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Communicate clearly and concisely, both verbally and in writing, and demonstrate high listening skills.
Ability to establish and maintain positive, professional relationships.
Exceptional interpersonal skills.
Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.
Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
Ability to maintain detailed records.
Compliance with all state and federal laws and regulations pertaining to the position, including Computer (PC) literate in Microsoft Word, Excel, PowerPoint, Outlook email and database software.
Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
Assist and support the Center/Department/Program to meet standards of High Reliability.
Must be willing to successfully complete the credentialing process.

Nice To Haves

Bilingual in Spanish preferred; or other languages desirable.

Responsibilities

Conducts warm hand-offs between the patient and referring primary care provider during health center hours to link patients with Behavioral Health Services.
Assists patients in navigating the mental health system and appropriate linkage to various county agencies and other community resources based on patient needs and availability.
Monitors and implements Patient-Centered Health Home (PCHH) goals.
Monitors and implements Certified Community Behavioral Health Center (CCBHC) goals.
Performs medical assistant duties, prepare rooms, and room patients, record medical histories, vital signs, perform immunizations, and medication assistance.
Documents all patient interactions in the Electronic Health Record according to WellSpace Health policies and timelines.
Assists with related data collection, related projects, initiatives, utilization, and review activities.
Travels when necessary to support operational needs, meetings, and any function requiring presence.
Maintains immunization files for the county registry.
Maintains and adheres to confidentiality and privileged communications (patient, employee, and organization).
Performs duties as assigned within the medical assistant's scope of practice.
Performs other duties as assigned.