Intake/Triage Counselor, University Counseling Center - Student Life

Lipscomb University•Nashville, TN

About The Position

The Intake/Triage Counselor manages the intake process for students seeking clinical mental health services through the University Counseling Center. The position receives consultation requests, schedules consultation meetings, and recommends services. In consultation with the UCC Director and Clinical Supervisor, the counselor assigns clients to graduate student interns and staff. The counselor provides primary mental health crisis intervention during scheduled office hours, including for walk-ins and emergency referrals, and provides additional clinical counseling to students as needed. The role also supports client scheduling and waitlist management, coordinates care with relevant providers and others when appropriate, and consults with faculty and administrative staff about mental health issues affecting the education process. The counselor maintains professional licensure and complies with applicable laws, ethical standards, and University Counseling Center policies and procedures.

Requirements

Master’s degree in Counseling, Marriage and Family Therapy, or Social Work.
Licensed or license-eligible in Tennessee, such as LPC-MHSP, LMFT, or MSW/LCSW.
3–5 years of experience.
Strong diagnostic abilities, crisis management, risk assessment, and knowledge of evidence-based interventions.
Exceptional interpersonal skills, including active listening, empathy, and ability to build therapeutic rapport quickly with diverse populations.
Clear verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage time effectively and handle high intake periods, such as the start of a semester.
EHR proficiency.
Ability to thrive in a highly collaborative environment and work across departments.
Strict adherence to professional ethics, confidentiality standards, and legal boundaries.

Nice To Haves

Experience working in higher education with college students.

Responsibilities

Conduct initial consultations and diagnostic assessments of students.
Assign and schedule clients with interns and staff.
Serve as crisis triage for students in need, including walk-ins and emergency referrals, during scheduled office hours.
Track and manage the student waitlist, scheduling, and appointment flow.
Collect, store, and use client records in accordance with state and federal law and professional ethics to maintain client confidentiality.
Coordinate care with psychiatrists, primary care providers, school staff, or family members as appropriate.
Provide additional individual and group counseling for students as needed.
Consult with and advise faculty and administrative staff regarding mental health issues affecting the education process.
Direct or coordinate specific areas of Counseling Center function as assigned by the Director, such as intern training or outreach programming.
Uphold state, federal, and local laws related to the practice of mental health.
Maintain a Tennessee professional license with appropriate continuing education training.
Behave consistently with the professional code of ethics.
Follow University Counseling Center policies and procedures.