Intake/Triage Counselor, University Counseling Center - Student Life

Lipscomb University•Nashville, TN

About The Position

The Intake/Triage Counselor manages intake for students seeking clinical mental health services through the University Counseling Center. The counselor receives consultation requests, schedules consultation meetings, recommends services, and—in consultation with the UCC Director and Clinical Supervisor—assigns clients to graduate student interns and staff. The position serves as the primary mental health crisis intervention resource for students during scheduled office hours and provides additional individual and group counseling as needed. The counselor manages student waitlists, scheduling, and appointment flow; maintains confidential client records in accordance with applicable laws and professional ethics; and coordinates care with psychiatrists, primary care providers, school staff, or family members as appropriate. The role also consults with faculty and administrative staff about mental health issues affecting the education process and may direct or coordinate Counseling Center functions, such as intern training or outreach programming, as assigned by the Director. The counselor upholds applicable laws, professional ethics, Center policies and procedures, and maintains a Tennessee professional license with appropriate continuing education.

Requirements

Master’s degree in Counseling, Marriage and Family Therapy, or Social Work.
Licensed or license-eligible in Tennessee, such as LPC-MHSP, LMFT, or MSW/LCSW.
3–5 years of required experience.
Strong diagnostic abilities, crisis management, risk assessment, and knowledge of evidence-based interventions.
Exceptional interpersonal skills, including active listening, empathy, and the ability to quickly build therapeutic rapport with diverse populations.
Clear verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage time effectively and handle high intake periods, such as the start of the semester.
EHR proficiency.
Ability to thrive in a highly collaborative environment and work across departments.
Strict adherence to professional ethics, confidentiality standards, and legal boundaries.

Nice To Haves

Experience working in higher education with college students.

Responsibilities

Conduct initial consultations and diagnostic assessments of students.
Assign and schedule clients with graduate student interns and staff, in consultation with the UCC Director and Clinical Supervisor.
Serve as crisis triage for students in need, including walk-ins and emergency referrals, during scheduled office hours.
Track and manage student waitlists, scheduling, and appointment flow.
Collect, store, and use client records in accordance with state and federal law and professional ethics to maintain client confidentiality.
Coordinate care with psychiatrists, primary care providers, school staff, or family members as appropriate.
Provide additional individual and group counseling for students as needed.
Consult with and advise faculty and administrative staff regarding mental health issues affecting the education process.
Direct or coordinate specific Counseling Center functions as assigned by the Director, such as intern training or outreach programming.
Uphold state, federal, and local laws relating to mental health practice.
Maintain a Tennessee professional license and complete appropriate continuing education training.
Behave consistently with the applicable professional code of ethics.
Follow University Counseling Center policies and procedures.