Intake Support Specialist

Recovering Hope Treatment Center • Mora, MN

2d • $19 - $26 • Onsite

About The Position

The Intake Support Specialist provides compassionate, client-centered support throughout the admissions process. This role assists with client intakes, orientations, admissions procedures, and initial client needs while helping ensure a welcoming and supportive environment for individuals entering treatment.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Valid driver's license.
• Ability to maintain confidentiality and professionalism when working with clients.
• Regularly operate a computer and standard office equipment, including printers, copiers, and calculators.
• Frequently move throughout the facility to access supplies, equipment, and client areas.
• Assist clients with transporting personal belongings from vehicles to living areas.
• Utilize basic medical equipment such as blood pressure monitors, pulse oximeters, and thermometers.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and move throughout the facility for extended periods as needed.

Nice To Haves

• Previous experience working in a treatment center, behavioral health setting, or healthcare environment.
• Knowledge of Minnesota Chapters 245G and 245A, and Sections 626.556, 626.557, and 626.5572.
• Experience working with individuals in recovery, mental health, or social service settings.

Responsibilities

• Assist the Intake Coordinator with preparing admission materials and client packets.
• Welcome incoming clients and provide support during the check-in process.
• Conduct facility tours and orient clients to the program and treatment environment.
• Assist with client belongings searches in accordance with facility policies and procedures.
• Review the client handbook, program expectations, and facility rules with new clients.
• Conduct scheduled client intakes while following established protocols and procedures.
• Collaborate with Admissions, Medical, and Residential Advocate teams to provide support and coverage as needed.
• Assist with client transportation to support treatment-related needs.
• Maintain a visible and supportive presence throughout the facility.
• Provide supervision, guidance, and redirection during client interactions.
• Utilize de-escalation techniques to address challenging behaviors and promote a safe environment.
• Contribute as a member of the Recovering Hope team to ensure exceptional client care and service.
• Assist with general housekeeping, kitchen duties, and light maintenance tasks as needed.
• Complete administrative duties and other assigned responsibilities.
• Support a positive, professional, and recovery-focused environment.

Benefits

• 401(k) with company match (eligibility begins after 12 months of employment and 1,000 hours of service)
• Health, Dental, and Vision Insurance
• Employee Assistance Program
• Paid Time Off
• Free meals while on shift
• Scholarship opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED