Intake Specialist

Disability Rights Texas • Fort Worth, TX

3d

About The Position

The Intake Specialist is the initial point of contact for individuals seeking services or information from Disability Rights Texas (DRTx). The role gathers and assesses information from applicants, determines eligibility and service priorities, and provides appropriate information, referrals, and short-term assistance. Working under the direction of a Supervising Attorney or Deputy Director, or their designee, the Intake Specialist conducts interviews, documents case information, and supports timely, accurate, client-centered services. The position calls for sound judgment, professionalism, and effective verbal and written communication with people from diverse backgrounds, including persons with disabilities.

The position involves frequent communication with applicants and clients by telephone and virtual platforms, sometimes for extended or consecutive periods depending on workload and operational needs. Duties may be performed seated, standing, or in an alternative position. The role also involves managing multiple priorities, responding to people in potentially stressful situations, and meeting established deadlines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The organization prefers the position to be in-office at its Austin, Houston, or Fort Worth office locations. The role may include a short-term caseload, outreach and training activities, and ongoing professional development. Other job-related duties may be assigned consistent with the scope and level of the position.

Requirements

• Bachelor’s degree in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies, Social Services, or a related field and two years of relevant experience working with individuals with disabilities; or four years of equivalent related experience.
• Spanish bilingual proficiency in written and spoken Spanish.
• Knowledge of disability-related issues, or ability to acquire such knowledge within a reasonable period of time.
• Ability to communicate effectively with individuals using a variety of communication methods, with or without reasonable accommodation.
• Ability to accurately gather, analyze, and document information in a timely manner.
• Ability to use data collection systems, case management programs, and word processing programs.
• Ability to manage multiple priorities and meet deadlines in a dynamic work environment.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills, attention to detail, and follow-through.
• Demonstrated professionalism, sound judgment, and commitment to service excellence.
• Proficiency in basic computer applications, including word processing, email, and data entry systems.

Nice To Haves

• Proficiency in American Sign Language (ASL).
• Prior experience in an intake, call center, or client services environment.
• Familiarity with legal or advocacy services related to disability rights.

Responsibilities

• Conduct intake interviews with applicants by telephone, virtual platforms, written correspondence, and/or in person.
• Gather, assess, and document accurate, complete information to determine eligibility, case priority, funding source, and level of services.
• Provide appropriate information, referrals, and short-term assistance consistent with organizational policies and program priorities.
• Communicate with applicants, clients, staff, and external stakeholders regarding services and processes.
• Maintain accurate, timely, and thorough documentation in case management systems and related records.
• Provide follow-up, documentation, and coordination with supervising attorneys; may manage a short-term caseload.
• Apply relevant laws, regulations, policies, and program requirements when assessing and responding to service requests.
• Handle sensitive or challenging interactions with professionalism, sound judgment, and composure.
• Prioritize workload and manage multiple tasks to meet deadlines and service expectations.
• Collaborate with team members and other departments to ensure effective service delivery.
• May participate in outreach and training activities.
• Participate in ongoing training and professional development to maintain and enhance knowledge of disability rights and related issues.
• Perform other job-related duties as assigned, consistent with the scope and level of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level