Intake Supervisor

HIA Health•Fargo, ND

3d•Onsite

About The Position

The Intake Team Supervisor provides clinical and operational leadership for the Intake Team. This role ensures timely, accurate, and patient centered intake processes across all referral sources, supporting smooth transitions into hospice and inpatient services. The Intake Team Supervisor partners closely with Admissions, Heather’s House, and clinical operations to optimize referral management, throughput, and quality outcomes.

Requirements

ADN or BSN, BSN Preferred
Current Registered Nurse (RN) license in MN/ND
Minimum of 3 years of experience in a healthcare or hospice setting required, with progressive responsibility growth.
Knowledge of hospice eligibility criteria, regulations, and compliance standards

Nice To Haves

Certification in Hospice and Palliative Nursing (CHPN) preferred or the ability to obtain within 1 year of starting role.
Experience with patient admissions, documentation, and referral coordination preferred.

Responsibilities

Develop and maintain the monthly staff intake schedule, including PTO coordination and coverage planning.
Approve end-of-the-month timesheets for staff in accordance with organizational policy.
Serve as the primary operational resource for the Intake Team, ensuring daily workflow continuity.
Monitor open referrals to ensure appropriate follow up, timely contact, and accurate disposition.
Track and trend referral closures, including detailed documentation of closure reasons.
Identify patterns related to delays, barriers, or missed opportunities and escalate concerns to leadership as appropriate.
Provide ongoing education and coaching to intake staff related to the intake process, referral triage, and communication standards.
Assist with onboarding, training, and competency development of new intake staff.
Collaborate with Admissions Patient Care Manager and Director of Clinical Operations to ensure alignment between intake and admissions workflows.
Support continuous improvement initiatives related to access, response times, and referral conversion.
Promote a patient and referral source centered approach that aligns with organizational values and regulatory expectations.
Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.