Intake Supervisor

VieMed Healthcare•Lafayette, LA

1d•Onsite

About The Position

This position is responsible for performing a variety of systems administration and support tasks, designing, implementing, and enforcing policies and procedures. The role involves directing, leading, and coordinating the overall functions for the medical authorizations, billers, intake, and post-acute departments, which comprise over 20 individuals. The objective is to streamline effective processes within these departments, serving as the practice expert for all related functions. The supervisor will oversee operations including charge entry, referral intake, and insurance verification, while also managing office personnel through work allocation, training, problem resolution, performance evaluation, and motivation. Regular audits of current procedures will be conducted to enhance efficiency, and training will be provided or coordinated for staff on operating policies, protocols, systems, and procedures. Coordination of team members' time off will be managed to ensure daily functions are not negatively impacted. A working knowledge of health information management issues, such as HIPAA and health regulations, is required. The role ensures all activities are consistent with department protocols and comply with Federal, State, and payer regulations. Bi-weekly staff meetings will be held for team building and protocol reinforcement, and all concerns will be reported to the Intake Supervisor and Intake Manager.

Requirements

High School Diploma or equivalent
Basic understandings of medical insurance benefits
Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
Effectively communicate with physicians, patients, insurers, colleagues, and staff
Able to read and understand medical documentation effectively.
Knowledge and understanding of same and similar DME equipment.
Knowledge and understanding of In-network vs Out of Network, PPO, HMO
Thorough understanding and maintaining of medical insurances company’s regulations and requirements to include but not limited to Medicare and Medicaid.
Working knowledge of CPT, HCPCS & ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
Learns and maintains knowledge of current patient database & billing system.
Up to date with health information technologies and applications
Answers telephone in a polite and professional manner. Communicates information to appropriate personnel and management in a timely manner.
Establishes and maintains effective communication and good working relationships with co-workers, patients, organizations, and the public.
Proficient in Microsoft Office, including Outlook, Word, and Excel
Utilizes initiative, strives to maintain steady level of productivity and is self-motivated.

Nice To Haves

One (1) to two (2) years working for a Durable Medical Equipment company or relevant medical office experience preferred.

Responsibilities

Performs a variety of systems administration and support tasks.
Responsible for designing, implementing, and enforcing policies and procedures.
Responsible for directing, leading, and coordinating the overall functions for the 20 plus person medical authorizations, billers, intake, and post-acute departments.
Streamlining effective authorizations, billers, intake, and post-acute processes.
Serves as the practice expert for all authorizations, billers, intake, and post-acute processes.
Oversees the operations of the authorization, billers, intake, and post-acute departments, including charge entry, referral intake and insurance verification.
Supervises office personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Audits current procedures to monitor and improve efficiency of Authorizations, Billers, Intake, and Post-Acute operations.
Provides, oversees, and/or coordinates the provision of training for new and existing billing, authorization, intake, and post-acute staff on applicable operating policies, protocols, systems and procedures, standards, and techniques.
Coordinates team members request for any time away from work in a manner that does not negatively impact necessary daily functions.
Maintains a working knowledge of all health information management issues such as HIPAA and all health regulations.
Ensures that the activities of the Authorization, Billing, Intake, and Post-Acute operations are conducted in a manner that is consistent with overall department protocol, and in compliance with Federal, State, and payer regulations, guidelines, and requirements.
Holds bi-weekly staff meetings for authorizations, billers, intake, and post-acute to ensure proper team building and protocol.
Reports all concerns or issues directly to Intake Supervisor and Intake Manager.