Intake Supervisor

HELP USA • New York, NY

22h • Onsite

About The Position

HELP USA is seeking an Intake Supervisor to manage shelter sites during designated shifts, particularly evenings, nights, and weekends, and when higher-level staff are unavailable. This role involves overseeing operations, serving as the first point of contact for new clients, and guiding them through the intake process.

Requirements

• Obtain FDNY F-80 certification within 3 months, enabling emergency response, crisis management, first aid, CPR, and fire response as necessary
• High School Diploma or GED is a prerequisite
• Proficiency in Microsoft applications is mandatory
• Demonstrated extensive experience in residential facility settings
• Capability to obtain and uphold First Aid/CPR certification

Nice To Haves

• An associate or bachelor's degree is preferred
• Bilingual (English/Spanish) a plus

Responsibilities

• Entering client data into DHS' CARES database
• Participating in bed counts alongside Safety personnel, ensuring the accuracy of client information in CARES, and reporting census counts to IVC (Intake Vacancy Control)
• Supervising and/or aiding in the coordination of daily intakes, bed assignments, and associated client service tasks
• Supervising subordinate staff
• Collaborating closely with external entities to facilitate language access
• Ensuring the provision of optimal customer service to clients
• Handling community relations and liaising with relevant authorities as necessary
• Ensuring compliance with regulations as stipulated by NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc., including incident reporting, logbook entries, bed checks, client belongings, security, and client care
• In the event of insufficient staffing, assume direct service/program responsibilities in addition to the above
• Collaborating with DHS PD to guarantee the daily security and safety of the facility

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED