Intake Specialist - PRN

Vail Health Hospital•Edwards, CO

1d•$23 - $31•Onsite

About The Position

The Intake Specialist is a support position to both the clinical and administration teams at the Precourt Healing Center. This position plays a vital hands-on role as an initial contact during patient’s arrival to the facility, ensuring a smooth transition to care. This role is the main contact for pre-registration and admit-registration, maintaining professionalism in welcoming patients, visitors, and staff. This position supports the Intake & Admissions Coordinator to ensure a seamless workflow. The Intake Specialist also works closely with the hospital’s Utilization Management/Utilization Review, Admissions, Insurance Verification, and Financial Advisor teams. Given the high-acuity environment, flexibility is essential; this role requires filling multiple functions as needed on any given day in a fast-paced setting in which safety and caution is critical. Responsibilities include supporting onsite teams with various tasks, such as: crisis management (hands on and verbal de-escalation), coordinating visitation, receiving deliveries and delivering to floors, obtaining patient signatures, escorting visitors, answering phone calls, and assisting with unit floor tasks including patient care needs. This role may also involve supporting lab registrations and performing administrative duties like scheduling and coordinating requests. Availability for evenings, weekends, and holidays is required.

Requirements

One year of experience in behavioral health, healthcare, previous admitting, clerical, customer service, or hospitality, required.
Basic Life Support (BLS), required
Must have typing and computer skills for this position.
Must have working knowledge of the English language, including reading, writing, and speaking English.
Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Nice To Haves

Experience in Behavioral Health, preferred.
Knowledge of community resources, preferred.
Knowledge of the Spanish language a plus.
Course work or experience with Medical Terminology, preferred.

Responsibilities

Obtains, verifies, and registers patient information while ensuring a streamlined admissions process through effective communication with the Intake & Admissions Coordinator and Hospital Admit team.
Trained in de-escalation techniques affording the ability to manage escalated interactions in crisis situations as a team or individual and alerting response system. This includes sitting with patients and ensuring their safety until additional team support arrives.
Conducts safety checks and assists with belongings searches for both patients and visitors. Trained and responsible for identifying a potentially unsafe situation and communicating and escalating effectively.
Communicates clearly and professionally with patients, visitors, community partners, providers, and colleagues through various channels (in-person, email, telephone, fax, Microsoft Teams) while resolving non-clinical questions.
Establishes and maintains files, scans medical records timely, and ensures organized information systems. Collaborates with outside agencies and internal departments to fulfill documentation requests.
Actively participates in departmental data collection, analysis, and reporting to meet compliance regulations, performing ongoing documentation audits for various requirements.
Works in diverse patient settings in and around the Edwards Community Health Campus, including floor units, outpatient support, and external collaboration.
Attends departmental staff meetings and huddles, provides feedback, and assists in training and educating new staff members.
Models the principles of a Just Culture and upholds Organizational Values, fostering teamwork and inclusivity.
Performs other tasks as assigned, showcasing flexibility and adaptability in a dynamic environment.
Maintains HIPAA compliance and demonstrate understanding of patient privacy sensitivities.