Intake Specialist

Legal Aid of Southeast and Central Ohio • Columbus, OH

19h • Onsite

About The Position

Legal Aid of Southeast and Central Ohio (LASCO) is seeking a professional, reliable, and engaging Intake Specialist to join their team. This position will primarily support the intake process for the Central Ohio office and secondarily support the organization’s administrative needs. In this multifaceted role, the Intake Specialist will serve as the first point of contact for clients, processing their requests for services and screening for eligibility, preparing and sending client letters, and providing other high-quality administrative and clerical support. LASCO's mission is to provide civil legal aid and advocacy to overcome unfairness and injustice, reduce poverty, and increase opportunity.

Requirements

• A positive attitude, go-getter mindset and drive to do things well
• Ability to anticipate needs and navigate problems with a creative, practical approach toward reaching successful resolution
• Ability to prioritize workload to manage time, tasks and meet deadlines in a dynamic environment
• Proficient skills across the Microsoft Office Suite (Outlook, Excel, and PowerPoint)
• Demonstrated ability to communicate, verbally and in writing, effectively with diverse audiences
• Ability to increase efficiencies in individual work and team processes
• Strong work ethic with an eye for detail
• High ability to exercise sound judgement and discretion
• English language proficiency is essential
• High school diploma or equivalent required

Nice To Haves

• Professional experience in customer service preferred
• Spanish/English bilingual skills are a plus
• Additional languages
• Prior Legal Aid or related work experience a plus, but not required

Responsibilities

• Directly support the client intake process through answering phone calls, accurately recording necessary information and entering data into the case management system
• Review online applications for services, call potential clients and follow the scripts, then either refer the client to the appropriate practice group or provide the caller with self-help materials
• Enter data in the case management system and contribute to required reporting for compliance purposes
• Meet with walk-in applicants, facilitating and processing their applications
• Respond to applicant and client requests for help via phone and text among other means
• File documents at court
• Periodically support the reception desk through answering phone calls, greeting guests, interacting with vendors and clients, and maintaining a welcoming office environment
• Provide support services for attorneys including sending packets when requested and returning calls to former clients among others
• Support and collaborate with all staff to help achieve goals
• Be responsible for some general office work including incoming/outgoing mail, making copies, sending client information and other similar tasks

Benefits

• employer funded HRA (up to $12,000)
• employer-paid employee dental and vision insurance
• a language skills differential ($2,500-$3,500 annually)
• paid vacation, sick, and holiday time
• ongoing training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED