Intake Specialist, International Patient Services

Mass General Brigham•Somerville, MA

3d•$23 - $33•Onsite

About The Position

The Intake Specialist provides general operational and patient intake assistance under the general direction of the Administrative Manager. The role serves as an initial point of contact for patients by phone, email, or in person, and helps ensure patients’ health care needs are addressed while providing a high-quality experience for patients, families, and referring entities. The position handles sensitive information confidentially and professionally and may carry out high-level requests that require flexibility, sound judgment, and professionalism. The position is onsite at 399 Revolution Drive and is scheduled for 40 hours per week on the day shift. The listed pay range is $23.34–$33.37 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of related experience in a health care or business environment.
Ability to learn and understand medical terminology and organizational departments and divisions to collaborate with clinical colleagues and schedulers and facilitate appropriate medical appointments.
Ability to perform well under pressure in an ever-changing environment.
Ability to multitask and change priorities to meet patient and client needs.
Excellent customer service skills.
Exceptional organizational and attention-to-detail skills.
Ability to work independently and deliver polished, professional, high-quality work in a timely manner with minimal supervision.

Nice To Haves

Bachelor’s degree in a related field.
Fluency in English and Spanish.

Responsibilities

Serve as the initial point of contact for patients who call, email, or visit in person; assess requests and direct them to the appropriate team member.
Execute high-level requests that may require flexibility with usual operational procedures, using professionalism and judgment.
Welcome and greet patients arriving at the front desk.
Enroll patients in the Concierge Medicine and Executive Health practices.
Maintain and update the Salesforce CRM database.
Register patients and update patient registration information in EPIC.
Assist with service recovery and escalate issues to leadership when they are outside the role’s scope.
Handle sensitive information confidentially and professionally.
Perform other assigned duties or department-specific projects appropriate to the position.