Intake Specialist

Center for Justice Innovation•New York, NY

2d•$52,000 - $58,000•Onsite

About The Position

Operating out of Bronx County Criminal Court, Bronx Community Solutions (BCS) offers criminal justice programming in the areas of pretrial diversion programming through regular monitoring and referral services to misdemeanor and non-violent felony defendants whose cases are pending; and Alternative to Incarceration (ATI) programming for non-violent crimes by providing additional sentencing options for non-violent offenders. These programs reduce the reliance on pre-trial detention and short-term jail sentences and offers defendants the assistance they need to avoid further criminal conduct. Bronx Community Solutions is seeking an Intake Specialist. Reporting to the Coordinator of Intake and Scheduling, the Intake Specialist will perform administrative and programmatic duties to support operations for Bronx Community Solutions and play a key role in the client intake process.

Requirements

At least an Associate's Degree and 1 year of work experience, or 2-3 years’ relevant experience in the criminal justice field as an equivalency
Highly organized with an ability to multi-task and work in a fast-paced environment
Willingness and interest in engaging individuals (youth and adult) with mental health and substance abuse needs
Ability to work with people from diverse backgrounds in a culturally-competent manner
Comfortable working with adolescents, adults, and families
Able to communicate appropriately with stakeholders
Excellent organizational, interpersonal, communication and writing skills required
Must be legally authorized to work in the United States at the time of application and throughout the duration of employment

Nice To Haves

Bachelor's degree is preferred
Experience with the Salesforce database platform is preferred
Experience in Motivational Interviewing is a plus
Bilingual (English-Spanish, or other languages) preferred

Responsibilities

Greet and serve as initial contact for all BCS first-time and returning clients
Manage front desk and waiting room through greeting all visitors, ensuring clients’ needs are addressed in a timely and professional manner, assisting with scheduling and rescheduling needs, and maintaining a professional and welcoming environment
Conduct intakes and needs-based screenings for newly mandated participants
Explain program requirements and expectations to participants
Assist with scheduling and rescheduling mandated participants for intakes and a variety of onsite and off-site services
Provide voluntary referral information for participants
Manage the flow of referrals to in-house interventions and programming sites
Ensure program participants are scheduled properly
Maintain appropriate paper files
Ensure accuracy of information input into electronic client database, including attendance lists from classes and community service sites
Assist with the Driving While Intoxicated (DWI) Initiative
Attend project events, community events, and meetings after hours, as needed
Attend all staff meetings and trainings as scheduled
Assist with other relevant programming and administrative tasks, as necessary