Intake Specialist

MSH INTERNATIONAL CANADA LTD.•Toronto, ON

8d•CA$40,000 - CA$45,000•Hybrid

About The Position

Join a team where your passion meets purpose! We're not just colleagues - we're enthusiasts who genuinely love what we do and make work enjoyable for everyone. You're someone who thrives in a busy environment and loves helping people. You're great at juggling multiple priorities, meeting deadlines, and providing excellent service whether it's over the phone, email, or fax. You enjoy learning new processes and collaborating with different teams to solve problems. As an Intake Specialist, you'll be the friendly first voice our members hear when they need help – whether it's medical or general assistance. Before cases move to our Case Coordinators, you'll be the one making sure everyone gets the support they need.

Requirements

Bachelor's degree or diploma in Business, Administration, Health Sciences, or related field
At least 2 years of customer service experience
Solid Microsoft Word and Excel skills
Strong communication skills in both English and French
Great time management and ability to work independently
Problem-solving mindset with diplomatic communication style
Comfort working in a fast-paced environment

Responsibilities

Being the first point of contact for all calls, emails, and correspondence
Helping traveling members with practical needs like booking taxis, ambulances, hotels, and medical appointments
Connecting with service providers worldwide to gather reports and documentation
Keeping clients updated on their members' assistance progress
Supporting members who need help getting home safely
Acting as the vital link between families, medical providers, and insurance companies
Using our case management system to track details and next steps
Reviewing benefit plans and confirming coverage details