Intake Specialist (INTSPC-01) (Sunday - Thursday / 8:00am - 5:00pm)

New Freedom's Career • Phoenix, AZ

4d

About The Position

The Intake Specialist serves as a primary point of contact for members entering New Freedom’s Intensive Outpatient Program. The role supports a smooth, compliant, and welcoming intake experience by conducting assessments, completing onboarding processes, and helping establish a foundation for treatment engagement. The specialist works closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathways.

Requirements

• Master’s degree in Social Work or a related field.
• At least 4 years of behavioral health experience, including intake assessments and treatment planning.
• Strong communication, organizational, and critical-thinking skills.
• Experience with motivational interviewing and client engagement.
• Ability to work independently and as part of a team.
• Must be at least 21 years of age.
• Ability to pass a background check, drug screening, and TB testing.

Nice To Haves

• Experience working with dual diagnosis populations.
• Ability to adapt in a fast-paced, evolving environment.
• Strong commitment to member-centered care.

Responsibilities

• Conduct comprehensive intake assessments and document appropriate diagnoses.
• Complete individualized treatment plans aligned with member goals.
• Facilitate intake paperwork, consents, and admission documentation.
• Educate members about program expectations, policies, rights, and responsibilities.
• Ensure compliance with confidentiality, regulatory, and program requirements.
• Provide orientation to new admits within required timeframes.
• Collaborate with clinical staff to ensure seamless transitions into care.
• Communicate program services, schedules, grievance processes, and expectations.
• Support members’ understanding of treatment compliance and available resources, including dual diagnosis services.
• Maintain accurate records in electronic health record systems.
• Meet established KPIs focused on member care, engagement, and intake timeliness.
• Participate in ongoing clinical supervision and required continuing education.

Benefits

• Competitive pay and a strong benefits package.
• $0 medical plan option and employer-supported coverage.
• 401(k) with match.
• Generous paid time off.
• Free meals, snacks, and drinks.
• Gym access.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level