Assistant Shop Service Manager / Weekend Manager (Thursday - Monday 8:00am - 5:00pm)

Ashley Furniture Industries•Redlands, CA

3d•$75,000 - $85,000

About The Position

The Assistant Shop Service Manager plans, coordinates, and manages day-to-day maintenance shop operations to ensure cost-effective use of resources, efficient scheduling, and optimal workflow. This hands-on leadership role supervises truck and trailer technicians in shop and field settings and serves as a key contact for the on-the-road breakdown support desk. The manager drives process improvements, monitors work order accuracy and performance, ensures safety compliance, and supports company initiatives and fleet maintenance excellence. The position operates in a combination of office and active maintenance shop environments. The shop may involve moderate to high noise, temperature variations, diesel fumes, and operating maintenance equipment. The role requires walking shop floors, climbing into vehicle cabs and trailers, and working around heavy equipment. Safety glasses and steel-toed boots may be required. Work includes office duties and hands-on shop-floor presence in a fast-paced, time-sensitive environment. Schedule: Thursday through Monday, 8:00 a.m. to 5:00 p.m. Pay: $75,000–$85,000 annually. Candidates must be authorized to work in the United States without current or future visa sponsorship.

Requirements

High school diploma or GED equivalent.
3–5 years of proven experience in fleet maintenance management or shop supervision.
Strong knowledge of truck and trailer systems, diagnostics, and repair procedures.
Demonstrated supervisory or leadership experience managing technicians or maintenance teams.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong communication and interpersonal abilities, with a customer-service orientation.
Proficiency with maintenance management systems and technology.
Problem-solving mindset focused on efficiency and cost control.
Knowledge of DOT regulations and commercial vehicle compliance requirements.
Valid driver's license.
Ability to work flexible hours, including evenings and weekends, and be available on call as needed.
Physical ability to walk shop floors, perform vehicle inspections, and assist with diagnostic activities.
Legal authorization to work in the United States without visa sponsorship now or in the future.

Nice To Haves

Associate degree or technical certification in diesel technology, automotive technology, or a related field.
ASE certifications in medium/heavy truck repair.
Bachelor's degree in business administration, operations management, or a related field.
5+ years of fleet maintenance experience in transportation, logistics, or distribution.
Experience with fleet maintenance software such as Fleetio, Dossier, TMT, or similar platforms.
Lean or Six Sigma certification and process improvement experience.
Knowledge of preventive maintenance programs and fleet asset management.
Experience managing maintenance budgets and vendor contracts.
Familiarity with telematics systems and predictive maintenance technologies.

Responsibilities

Plan, coordinate, and manage day-to-day maintenance shop activities to support seamless operations and minimize vehicle downtime.
Optimize resource use and manage shop scheduling, workflow, and daily priorities to meet operational demands and service expectations.
Drive company initiatives and coordinate with transportation, logistics, and operations teams to support business continuity and fleet maintenance objectives.
Supervise, support, coach, and develop truck and trailer technicians working in shop and field settings; conduct performance evaluations and development planning.
Foster safety, quality, and continuous improvement, and manage staffing levels and coverage across shifts.
Identify and implement improvements to fleet maintenance processes and procedures, standardize work, and improve efficiency, costs, service quality, repair times, parts costs, and preventive maintenance schedules.
Review work orders and use shop maintenance systems to track accuracy, performance, efficiency, and improvement opportunities.
Serve as a key contact for the on-the-road breakdown support desk; assist drivers and technicians, coordinate emergency repairs, and dispatch field technicians as needed.
Communicate with vendors, towing services, and repair facilities to arrange timely roadside assistance, and maintain accurate breakdown records.
Review maintenance records for completeness, accuracy, and compliance; monitor repair cycle time, first-time fix rates, parts costs, and technician productivity.
Maintain compliance with DOT regulations, OSHA safety standards, and company policies, and inspect completed repairs for quality.
Manage warranty claims and vendor relationships to maximize parts warranty recovery.
Monitor maintenance budgets, control costs, manage parts inventory, approve purchase orders, and analyze cost trends and reduction opportunities.