Intake Specialist- Full Time, Second Shift

Team Recovery Ohio LLC•Toledo, OH

About The Position

The Intake Specialist works alongside the clinical and operations team to ensure clients are signed into and oriented to the program, receive essential program information, and have each step documented in the company’s electronic health records. The role supports admissions at an addiction treatment center offering inpatient detox, residential treatment, outpatient services, and recovery housing. The Intake Specialist prepares admission paperwork, meets with patients when they arrive to complete intake documents, introduces the treatment plan, and explains program expectations, rules, rights, safety measures, and schedules. The role also meets with families at admission, answers questions and concerns, and collects payments when requested.

Requirements

High school diploma or GED.
CDCA required.
QMHS III required or eligibility for QMHS III.
CPR certification required; training will be provided upon hire.
Knowledge of addiction and mental health complications.
Flexibility to adapt to schedule changes and duties related to work as a member of an addiction services team.
Knowledge of community health resources that support physical, emotional, mental, spiritual, and economic well-being, employment, positive social and family interdependence, and positive cultural identity.
Knowledge of referral procedures and admission criteria for healthcare and community providers.
Ability to network and collaborate with healthcare and other social and cultural agencies that provide services to clients and families.
Knowledge of the 12-Step Recovery Program.
Knowledge and competency in problem solving, stress management, ethics, and team building.
Knowledge of alcohol and other drugs, including their physical, emotional, intellectual, and spiritual impact on individuals and families.

Nice To Haves

One or more years of experience working in behavioral health preferred.

Responsibilities

Prepare admission paperwork before patients arrive.
Meet with patients upon arrival and complete intake packets, including consents, authorizations, releases of information, and policy acknowledgements.
Complete the initial introduction of the treatment plan with new patients.
Provide patients with a handbook explaining the program, expectations, rules, and rights.
Ensure patients understand program safety measures, emergency management, infection control measures, and the program schedule.
Meet with families at admission and answer questions or concerns.
Collect payments at admission when requested.
Document the intake process through the company electronic health records.
Perform other duties as assigned.