12-Month Intake Specialist

New Mexico Immigrant Law Center • Albuquerque, NM

1d • Hybrid

About The Position

The New Mexico Immigrant Law Center (NMILC) is seeking a 12-Month Bilingual Intake Specialist. NMILC is a social justice organization dedicated to advancing equity and justice for low-income immigrant communities through legal services, advocacy, and education. The Intake Specialist will serve immigrants in New Mexico by providing screening, information, and referrals. This role involves working directly with clients to prepare immigration cases, assisting legal representatives, and supporting the administrative functions of a busy non-profit. The ideal candidate will thrive in a fast-paced, dynamic environment, collaborate effectively with colleagues and volunteers, and possess a compassionate, patient, and client-focused demeanor.

Requirements

• Must be Bilingual (Spanish and English) and have excellent written and oral communication skills in both languages.
• Strong interviewing skills and desire to interact with many people on a daily basis.
• Ability to increase efficiencies in individual work and team processes.
• Ability to prioritize workload to manage time, tasks, and meet deadlines in a dynamic environment.
• Excellent client centered customer service skills.
• Excellent written and verbal communication skills.
• Commitment to working in a diverse environment.
• Ability to work independently as well as in a team environment.
• Must be resilient and patient with a high level of personal integrity.
• Strong interpersonal skills interfacing with clients and staff.
• Must be detailed oriented, able to efficiently manage multiple tasks, work well under stress, and anticipate quickly changing needs.
• Demonstrated commitment to immigrant rights and willingness to support NMILC’s mission, vision and values.

Nice To Haves

• Understanding and familiarity with immigration law and processes is a plus.
• Experience with VOIP phone systems and call handling in a high-volume environment is a plus.

Responsibilities

• Provide initial screening, information, and referrals to immigrants in need of assistance (phone and in-person).
• Gather information and data to verify eligibility for services, summarize prospective client’s legal problems, and document requests for services.
• Apply NMILC eligibility guidelines, priorities, and current case acceptance availability to evaluate what level of assistance can be offered.
• Work directly with immigrant clients and NMILC’s legal representatives to prepare immigration cases.
• Enter required client data in our case management system (Legal Server).
• Assist Remote Workshop Team to provide assistance to community members in varying immigration matters, including citizenship, green card renewals, and DACA.
• Respond to incoming telephone calls related to the Remote Workshop Program. Make outgoing telephone calls as needed by the Remote Workshop Program.
• In collaboration with the Remote Workshop Managerial Team, support the maintenance of systems for legal files. This includes files maintenance through Legal Server, Dropbox, and paper files.
• Provide large-scale print, mailing and filling assistance to Remote Workshop program legal staff to ensure such jobs are completed and executed in a timely manner.
• Provide file maintenance, storage and retrieval assistance to Remote Workshop program staff. Such assistance includes, but is not limited to, in-office physical file maintenance and storage as well as electric file maintenance.
• Perform legal program administrative tasks to support the efficiency of a vibrant non-profit, including: Provide support services to staff including logging incoming client mail, sending packets when requested, and returning calls from clients under supervision.
• Provide support to the reception desk through answering phone call, greeting guests, and maintaining a welcoming environment.
• Ensure consistent, accurate, and timely file maintenance and data entry into our cases management system and follow NMILC case management protocols in compliance with best practices/legal ethical standards and ensure programmatic compliance with grant requirements, allocation and reporting.
• Ensure all Time and Attendance Reports are accurate, adhere to program and grant funding guidelines, and timely completed.
• Data entry as assigned.
• Performing administrative duties as needed.
• Other duties as assigned.

Benefits

• Health Insurance: 100% of individual employee premium paid (base plan); 50% for dependents. Buy-up plan available.
• Retirement: Access to 401K plan with discretionary employer match up to 10% of base salary (based on annual funding projections).
• Flexible Spending Account: Optional for medical/dependent care costs.
• Flexible schedule and hybrid remote work options.
• 15 paid vacation days (3 weeks) annually.
• 1 earned sick leave hour per 30 hours worked.
• Company-paid federal holidays plus 2 weeks winter break, 1 week spring break, 1 week summer break, and additional days aligned with local public-school schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed