Intake Specialist, HomeBase (Staten Island)

CAMBA•New York, NY

1d•$42,000 - $44,000•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing resources and support for individuals and families to thrive. HomeBase, a program within CAMBA, focuses on preventing homelessness by offering case management and essential services to at-risk individuals and families. This program helps clients overcome challenges related to public benefits, housing, education, healthcare, and other issues that could impact their ability to maintain stable households. The Intake Specialist plays a crucial role in this process by coordinating the initial intake for individuals and families facing housing crises, assessing their risk level, and connecting them with appropriate services and resources.

Requirements

High school diploma or G.E.D.
Four years of relevant experience, preferably in a mid-sized (250+ employees) organization.
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
Good communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
Good problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
Willingness to learn and adapt.

Nice To Haves

Proficiency in a language other than English (e.g. Haitian/Creole, French, Spanish, Russian, etc.)
Familiarity with HRA benefits, NYC housing programs, and community resources.

Responsibilities

Coordinate the intake process with individuals and families facing housing crises, including reviewing eligibility documentation, gathering detailed information about their current situation, housing history, income, expenses, barriers to housing stability, and support systems.
Assess the level of homelessness risk based on established criteria and program guidelines.
Effectively communicate the homelessness prevention program's services, eligibility requirements, and limitations to potential clients.
Schedule appointments, make referrals, and provide all individuals with information on community resources.
Ensure that all client resources are up-to-date and available in the reception area.
Perform periodic outreach activities to publicize the availability of services.
Perform data entry, filing, copying and faxing of documents.
Provide referrals to appropriate internal and external resources, such as emergency shelters, housing assistance programs, legal services, employment services, mental health services, and community-based organizations.
Collaborate effectively with program staff, including Program Supervisors, case managers, case support workers and outreach workers, to ensure coordinated service delivery.
Stay informed about current housing trends, local resources, and relevant guidelines related to homelessness prevention.
Participate in regular team meetings, supervision sessions, and training opportunities to enhance skills and knowledge.
Adhere to agency policies and procedures, ethical guidelines, and professional standards of conduct.
Report to work daily with fully charged cell phone for multifactor authentication.
Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards.
Create and maintain client files, both hard copy and electronic.
Assist with reception duties when necessary.
Other duties as assigned.