Intake Specialist - Part Time Weekend 3rd Shift

Rogers Memorial Hospital • West Allis, WI

3d

About The Position

The Intake Specialist serves as a patient advocate and the facility’s first point of contact for patients and families seeking services. The role facilitates access to care and supports a positive, seamless admission process while collaborating with physicians, providers, other intake specialists, and members of a multidisciplinary team. It offers career experience for people seeking to develop and progress with a nationally recognized behavioral health leader.

The position is part-time and scheduled for overnight shifts. The schedule alternates between Monday–Wednesday, 11:00 p.m.–7:30 a.m., in Week 1 and Saturday–Wednesday, 11:00 p.m.–7:30 a.m., in Week 2, totaling 64 hours biweekly. Weekend and holiday coverage may be scheduled.

Requirements

• High school diploma or equivalent.
• Computer skills, including word processing.
• Professional demeanor and adherence to hospital policies.
• Knowledge of Joint Commission standards and willingness to participate in training.
• Commitment to the mission of Rogers Behavioral Health and excellence in patient care.

Nice To Haves

• Bachelor’s degree.
• Mental health experience.
• Previous experience in insurance or billing.

Responsibilities

• Welcome patients and caregivers and support a positive, seamless admission process.
• Collect, verify, and enter medical, insurance, and demographic information accurately.
• Explain and complete admission paperwork and obtain required signatures, including patient rights and consent forms.
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and assist with searches of patient belongings as needed.
• Manage patient interactions during crisis situations while maintaining a calm and welcoming environment.
• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
• Communicate with multidisciplinary teams about clinical criteria, documentation, and treatment issues.
• Comply with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and respond to related inquiries.
• Document clearly and communicate cases requiring special attention.
• Participate in on-call, weekend, and holiday coverage as scheduled.

Benefits

• Health, dental, and vision insurance coverage for the employee and family.
• 401(k) retirement plan.
• Employee share program.
• Life and disability insurance.
• Flexible spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED