Intake Specialist - Part Time Weekend 3rd Shift

Rogers Behavioral Health • West Allis, WI

4d

About The Position

The Intake Specialist serves as a patient advocate and the first point of contact at the facility for patients and families seeking services. The role facilitates access to care and works collaboratively with physicians, providers, other intake specialists, and members of a multidisciplinary team. The position offers career experience in behavioral health with a nationally recognized provider.

This is a part-time overnight role scheduled for 64 hours biweekly. Week 1 is Monday–Wednesday, 11:00 p.m.–7:30 a.m.; Week 2 is Saturday–Wednesday, 11:00 p.m.–7:30 a.m. Weekend and holiday coverage may be scheduled.

Requirements

• High school diploma or equivalent.
• Computer skills, including word processing.
• Professional demeanor and adherence to hospital policies.
• Willingness to participate in training and knowledge of Joint Commission standards.
• Commitment to the mission of Rogers Behavioral Health and excellence in patient care.

Nice To Haves

• Bachelor’s degree preferred.
• Mental health experience preferred.
• Previous experience in insurance or billing preferred.

Responsibilities

• Welcome patients and caregivers and support a positive, seamless admission process.
• Collect, verify, and enter medical, insurance, and demographic information accurately.
• Explain and complete admission paperwork and obtain required signatures, including patient rights and consent forms.
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and assist with searches of patient belongings as needed.
• Manage patient interactions during crisis situations while maintaining a calm, welcoming environment.
• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
• Communicate with multidisciplinary teams about clinical criteria, documentation, and treatment issues.
• Comply with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and respond to related inquiries.
• Document clearly and communicate cases requiring special attention.
• Participate in on-call, weekend, and holiday coverage as scheduled.
• Maintain a professional demeanor and follow hospital policies.
• Participate in training related to Joint Commission standards.

Benefits

• Health, dental, and vision insurance coverage for the employee and family
• 401(k) retirement plan
• Employee share program
• Life and disability insurance
• Flexible spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED