V104 - Intake Specialist | Intake & Scheduling Specialist
About The Position
Join Job Duck as an Intake Specialist (Outbound Calling) and play a key role in creating meaningful first impressions for prospective clients. In this position, you will connect with potential leads through outbound calls, follow a structured script, and help guide prospects toward scheduling consultations with the legal team. You will thrive in this role if you enjoy speaking with people, are naturally proactive, and can confidently manage a high volume of calls while maintaining professionalism and attention to detail. This is an excellent opportunity for someone with outstanding communication skills who enjoys working in a fast-paced, goal-oriented environment and takes pride in delivering a positive client experience.
Requirements
- Excellent verbal and written English communication skills
- Strong interpersonal and active listening skills
- Professional and confident phone presence
- Proactive and self-motivated
- Strong attention to detail
- Excellent organizational and time management skills
- Comfortable working in a high-volume outbound calling environment
- Ability to follow scripts while maintaining a natural and engaging conversation
- Ability to build rapport quickly with prospective clients
- Reliable, dependable, and accountable
- Comfortable learning new software and systems
- Ability to multitask and prioritize effectively
Nice To Haves
- Comprehensive training on the booking process will be provided by the client's team.
Responsibilities
- Make outbound cold calls using a provided script.
- Conduct follow-up calls with prospective clients.
- Schedule consultations by booking qualified prospects through the company's booking system.
- Accurately document call outcomes and client information within the CRM.
- Collaborate with the supervisor and team to ensure efficient lead management.
- Meet daily outbound calling expectations while maintaining quality conversations.
- Follow established processes and workflows for lead outreach and appointment scheduling.
- Participate in training sessions and implement feedback to continuously improve performance.
- Send emails to prospective clients when appropriate.
- Maintain a professional and courteous experience during every interaction.
Benefits
- Remote job opportunities
- Great Place to Work Certification
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
