V104 - Intake Support Specialist
About The Position
We are looking for a dedicated and compassionate Bilingual Intake Specialist to join Job Duck and serve as the first point of contact for prospective clients. In this role, you will create a positive experience by responding to inquiries, gathering essential information, coordinating follow ups, and ensuring every client feels supported throughout the intake process. You will play a key role in maintaining organized records, managing communications, and helping the team deliver exceptional service. The ideal candidate is highly organized, an excellent communicator, and thrives in a fast paced environment while maintaining accuracy and professionalism. If you enjoy helping people, building rapport, and contributing to an efficient client experience, this opportunity is for you.
Requirements
- Bilingual English and Spanish communication skills
- Customer service excellence
- Active listening
- Attention to detail
- Organization and time management
- Critical thinking
- Follow up management
- Adaptability
- Empathy and professionalism
- Ability to work independently
- Willing to learn
Responsibilities
- Ensure all necessary information and requests are accounted for when opening new files
- Maintain organized records within the case management system
- Gather and document all required information needed to open new client files
- Maintain consistent communication throughout the intake process to ensure an outstanding client experience
- Answer inbound calls and make outbound follow up calls to prospective clients
- Assist attorneys and team members with intake related administrative tasks
- Respond promptly to referral emails and client inquiries
- Serve as the first point of contact for prospective clients via phone, email, and live chat
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
