V104 - Front Desk Intake Specialist
About The Position
Job Duck is seeking a dedicated Intake Specialist who will serve as the first point of contact for prospective clients and play a key role in creating a positive client experience. In this position, you will handle inbound calls, evaluate potential cases, schedule consultations, and assist with payment processing for initial consultations. Your ability to communicate clearly, listen attentively, and guide individuals through the intake process will directly contribute to the firm's growth and client satisfaction. This role is ideal for someone who enjoys helping people, can confidently follow established processes, and thrives in a structured, client focused environment. If you are professional, empathetic, and highly organized, this is an excellent opportunity to make a meaningful impact every day.
Requirements
- Ability to manage inbound calls while maintaining professionalism and accuracy
- Comfortable following established procedures and workflows
- Strong verbal communication and active listening skills
- Customer service
- Attention to detail
Responsibilities
- Provide a professional and positive experience during every client interaction
- Clearly explain next steps and set expectations for prospective clients
- Schedule consultations and appointments
- Collect and process consultation payments
- Answer incoming phone calls from prospective clients
- Screen and evaluate inquiries to determine lead quality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
