Intake Specialist

Baxter • Saint Paul, MN

10d

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment. This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.

Requirements

• 3+ years relevant experience, preferably in health insurance and/or durable medical equipment.
• Associates degree or higher
• High level of reasoning ability to successfully resolve a variety of patient and business issues
• Exceptional written, verbal, and interpersonal communications and presentation skills
• Proficient in Microsoft Office Software
• Third Party payer experience
• Experience with TIMS
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy
• Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews
• Review face-to-face documentation and evaluate eligibility and risk prior to device shipment
• Educate patients/caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance
• Initiate and manage required documentation (e.g., TCR, ABN, waivers) and follow up on forms and applications as needed
• Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations
• Collaborate cross-functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes
• Facilitate ongoing patient follow-up and manage device returns when therapy is no longer beneficial

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees